Customer Service Data Entry
Resume:
Shampayne Jackson
Phoenix, AZ *****
********@*****.***
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with a ention to detail and good account management skills. Work Experience
Appointment Scheduler
Steward Medical Group - Phoenix, AZ
July 2022 to Present
1. Register new patients
2. Schedule follow up appointments
3. Fax clinical notes and orders
4. Update demographics
5. Verify ins
Homecare Assistant
Klein’s Homecare - Tucson, AZ
April 2013 to Present
Created weekly schedules for all Homecare employees-ensuring daily coverage Submitted time cards for payroll approval
Answer phones and direct calls appropriately
Provided coverage for employees with time off
Customer Service Associate
Circle K - Phoenix, AZ
May 2019 to June 2020
ordered items for store, helped people at the pumps, clean store, register, 05/2019 - 06/2020 money orders, put together our shelves and new advertisements, helped at other locations near and I was a greeter for my store.
Data Entry
McKesson
February 2018 to December 2018
verification, billing, scheduling and submit medical records Insurance Specialist Call insurance to confirm benefits for medications 02/2018 - 12/2018 Complete prior authorization forms with patient demographics Front Office Receptionist
Simon Med Imaging - Phoenix, AZ
September 2016 to February 2018
verification, handled incoming calls, a floater and collected co-pays. 09/2016 - 02/2018 Insurance verification
Handled a variety of incoming calls and collected co-pays Caretaker
AZ Care Providers - Phoenix, AZ
September 2014 to September 2017
transportation, and assisting with daily activities. 09/2014 - 09/2017 Maintained client's homes; Cleaned dishes, laundry, vacuumed, and any additional upkeep.
Caregiver
All Valley Home Health care - Phoenix, AZ
March 2013 to December 2013
Processed client information; Ensured accuracy of customer bills and 03/2013 - 12/2013 made appropriate adjustments.
Education
Certificate in Pharmacy Tech
Brookline College - Tempe, AZ
June 2015
Skills
• Active listening
• Account updating
• Effective communication
• Multi-line telephone operations
• Ability to multi-task
• Pharmacy Technician Experience
• Insurance Verification
• Medical Terminology
• Medical Records
• Medical Office Experience
• Microsoft Excel
• Data entry
• Typing
• Medical Billing
• HIPAA
• Order Entry
• Caregiving
• Medicare
• OOP
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