Shampayne Jackson

Phoenix, AZ *****

ad18su@r.postjobfree.com

+1-602-***-****

Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with a ention to detail and good account management skills. Work Experience

Appointment Scheduler

Steward Medical Group - Phoenix, AZ

July 2022 to Present

1. Register new patients

2. Schedule follow up appointments

3. Fax clinical notes and orders

4. Update demographics

5. Verify ins

Homecare Assistant

Klein’s Homecare - Tucson, AZ

April 2013 to Present

Created weekly schedules for all Homecare employees-ensuring daily coverage Submitted time cards for payroll approval

Answer phones and direct calls appropriately

Provided coverage for employees with time off

Customer Service Associate

Circle K - Phoenix, AZ

May 2019 to June 2020

ordered items for store, helped people at the pumps, clean store, register, 05/2019 - 06/2020 money orders, put together our shelves and new advertisements, helped at other locations near and I was a greeter for my store.

Data Entry

McKesson

February 2018 to December 2018

verification, billing, scheduling and submit medical records Insurance Specialist Call insurance to confirm benefits for medications 02/2018 - 12/2018 Complete prior authorization forms with patient demographics Front Office Receptionist

Simon Med Imaging - Phoenix, AZ

September 2016 to February 2018

verification, handled incoming calls, a floater and collected co-pays. 09/2016 - 02/2018 Insurance verification

Handled a variety of incoming calls and collected co-pays Caretaker

AZ Care Providers - Phoenix, AZ

September 2014 to September 2017

transportation, and assisting with daily activities. 09/2014 - 09/2017 Maintained client's homes; Cleaned dishes, laundry, vacuumed, and any additional upkeep.

Caregiver

All Valley Home Health care - Phoenix, AZ

March 2013 to December 2013

Processed client information; Ensured accuracy of customer bills and 03/2013 - 12/2013 made appropriate adjustments.

Education

Certificate in Pharmacy Tech

Brookline College - Tempe, AZ

June 2015

Skills

• Active listening

• Account updating

• Effective communication

• Multi-line telephone operations

• Ability to multi-task

• Pharmacy Technician Experience

• Insurance Verification

• Medical Terminology

• Medical Records

• Medical Office Experience

• Microsoft Excel

• Data entry

• Typing

• Medical Billing

• HIPAA

• Order Entry

• Caregiving

• Medicare

• OOP

Contact this candidate