Customer Service Operations Manager

Tracy Huynh

714-***-**** *****.*******@*****.*** Murrieta, California 92563

Knowledgeable customer service management with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. SUMMARY

• Staff Management

• Customer Service

• Business Administration

• Employee Training

• Project Management

SKILLS

08/2015 - Current

09/2009 - 07/2015

Business Owner

Modern Nails Murrieta, CA

• Identified and recruited staff members, including managers and sales personnel.

• Monitored cash flow to ensure proper budgeting of resources.

• Created a customer service policy to ensure customers were satisfied with products or services.

• Kept records for production, inventory, income and expenses.

• Formed and sustained strategic relationships with clients.

• Delegated work to staff, setting priorities and goals. Operations Manager

Burlington Murrieta, CA

• Monitored and improved efficiency of processes, team performance, and customer service.

• Directed operations staff by providing guidance, training, and support in order to meet company objectives.

• Developed and implemented operational procedures to ensure quality standards are met.

• Created detailed reports on the performance of individual departments within operations.

• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

EXPERIENCE

Bachelor of Arts: Liberal Studies 06/2001

California State University-Long Beach, Long Beach, CA EDUCATION AND

TRAINING

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