Administrative Assistant Customer Service

ANNA L. GONZALES

***** **** ******* *******, ** *7034 346-***-**** **************@*****.***

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation. Fluent in English and fluent in reading Spanish.

• Knowledge in Microsoft Word and Excel; Typing Speed: 30 words per minute.

• Able to assess workflow priorities and respond to departmental needs accordingly. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Billing Medical Records Management Release of Information HIPAA Compliance Anatomy & Physiology

Electronic Health Records EHR / EMR Greenway Computer Information Systems Medical Transcription Office Accounting MS Office / MS Word Medical Laws & Ethics Path Physiology for Medical Office Principles of Management EDUCATION

Ultimate Medical Academy

Diploma – Medical Administrative Assistant, 2016

Comprehensive training included:

• Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.

• Prepare patients for examination and treatment.

• Maintain medical charts and electronic medical records (EMR/EHR) systems.

• Obtain insurance authorizations for procedures, gather medical histories, and collect payments.

Working towards Medical Administrative Assistant Certification (CMAA) Bellevue University

Certificate-Business Management, 2020

• Build a work group on how to complete and work on work tasks and projects.

• Outlined a work tasks for your work group for the work week.

• Know the ethics of work development for work projects and or scheduled delivery projects.

• Learned types of employees strengths and weaknesses of work ethics. WORK EXPERIENCE

Wal-Mart Inc., Houston, TX 03/2015 – Present

Sales Associate / Customer Service Representative

• Demonstrate high level of courtesy and assistance to every customer.

• Stock merchandise on the sales floor and help customers locate merchandise.

• Assist in completing price changes within the department. Tallgrass Talent Group, Indianapolis, IN 09/2014 – 08/2015 Crossmark, Inc., Plano, TX 01/2013 – 09/2013

In-Store Demonstration Specialist / Customer Service Representative

• Created and conducted effective demonstrates for company products.

• Set up demo table, presented samples, and provided coupons, information, and promotions.

• Wrote out a UPC tag of damaged or opened items and returned to claims area. MarketStar Corporation, Ogden, UT 11/2008 – 11/2009 Sales Representative / Customer Service Representative

• Primary duties were to interest buyers in the company’s merchandise.

• Addressed customer questions and concerns; advised customers on how to use product properly.

• Assisted in the implementation of company marketing plans as needed.

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