AL-JATHIYAH M. MELVIN

* ******** *****, ****** *** JERSEY 08817, 862-***-****, ad18r2@r.postjobfree.com Objective

I have an outstanding record in customer service. I am passionate about product quality and customer satisfaction. I have a record of improving sales and profitability through process improvement. I am a team player with outstanding interpersonal, motivational, and presentational skills.

Experience

5/1/2016 TO 9/6/2019 The Arc of Essex County Livingston, NJ Special Needs Technician

● Provide support, direct care, supervision and skilled training for individuals with specialized needs, including autism while attending community based day programming.

● Control occasional outbursts and intervene with behavioral outburst.

● Administered medication and CPR/First Aide as needed.

● Answering phones and directed calls to appropriate departments

● Data Entry

● Filing and Footholds

● Front desk receptionist duties

3/1/2005 TO 12/31/2016 Newark Public Schools Newark, NJ Ticket/Cashier Manager

● Assist athletic Director with calculating money in cash drawers at beginning and ending of events

● Receive payments in the form of cash, credit cards, vouchers, and seasonal passes

● Assist Athletic Director with accuracy of payments to employers and employees

● Interact with customers to provide and process information in response to inquiries concerns and request about products and services 3/1/2005 TO 7/21/2012 Newark Public Schools Newark, NJ Paraprofessional

● Work with professionals, such as speech therapist, social workers, occupational therapists, and physical therapist

● Assist classroom teachers with maintaining student records

● Support students with emotional or behavioral concerns and assisting them in developing appropriate social skills.

09/09 TO 3/1/2010

Northpointe Personal

(Cablevision)

Newark, NJ

Customer Service Tech Support

● Answer phones to respond to orders general customer inquiries, invoice questions, and customer complaints

● Project professional company image through phone interaction

● Upselling products to benefit customer’s needs

● Research billing issues.

2/2003 To 3/2005 IDT Corporation Newark, NJ

Customer Service Tech. Support

● Deliver Service and support to end-users

● Using and operating automated call distribution phone software, via remote connection over the internet

● Interact with customers to provide and process information in response to inquiries concerns and request about products and services

● Redirect problems to proper source and dispatch technicians as needed

● Follow-up and make scheduled call backs to customers 01/2001 to 07/2002 Wachovia Bank Allentown, PA

Customer Service/Sales

● Assist customers with routine account related requests ie: funds transfers, stop payments and inquiries about bank deposit products

● Up-selling bank products and services.

● Opened customer deposit accounts

● Referred loans for Auto, Home and Life

Education

Delaware Valley Jcc

Callicoon, Ny

High School Diploma/

Unit Clerk

Essex County College

Training Inc.

Certified Nurse’s

Assistant

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