Customer Service Center Representative
Resume:
TG
TRACI GARDNER
***********@*****.*** 225-***-**** Natchitoches, LA 71457
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Service
Detail Oriented
Creative Problem Solving
Inventory Assessments
Project Management
Research Planning
Sales and Market Development
Natchitoches Grand Hotel Natchitoches,
LA
Front Desk Guest Service Representative
08/2023 - Current
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment. Documented guest suggestions and complaints to facilitate process improvements with leadership.
Tradition Turquoise Company
Southaven, MS
Buyer
04/2020 - Current
Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Examined, selected and purchased merchandise consistent with specification requirements.
Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
Missy Martin Workroom CLINTON, LA
Drapery Fabrication/Design/Sales
Associate
11/2018 - 05/2023
Adhered to production schedules to meet company goals. Participated in product development sessions to learn new product specifications and brainstorm new work strategies.
Assembled and completed products according to production schedules. Set up and operated production equipment according to daily work orders and safety procedures.
Engaged customers in friendly, professional dialogue to determine needs. Helped customers find specific products, answered questions and offered product advice.
Self-employeed Clinton, LA
Owner/Operator Manager Retail Boutique
07/2003 - 03/2016
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Enforced customer service standards and resolved customer problems to Summary
Skills
Experience
uphold quality
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits. Love Communications Saint Francisville,
LA
Account Executive
10/2000 - 06/2003
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
Prepared sales presentations or proposals to explain product specifications or applications.
Revived dormant accounts by re-establishing relationships with key decision-makers.
Clinton Feed / Lazy G Trading Post, Inc.
Clinton, LA
Owner/Operator
06/1996 - 03/2001
Developed and implemented successful sales strategies to meet business goals.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Kept records for production, inventory, income and expenses. Conferred with customers to understand needs and finalize purchase orders.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
LSU Dept of Plant Pathology Baton
Rouge, LA
Research Associate
07/1991 - 01/1996
R&D in production, pest control, disease of soybean and small grains Organized and maintained records, inventory and materials. Developed plans to execute agreed-upon research projects within budget and time requirements.
Maintained and Operated farm equipment
Supported field research projects of large scope and complexity under guidance of leadership.
Outlined key research in documents, spreadsheets and reports. Northwestern State University of Louisiana Natchitoches, LA Bachelor of Science in Agricultural Business
05/1989
Education and Training
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