Billy E. Williams, Jr.

**** ****** ****

Madison, Alabama 35758

256-***-****(cell)

ad18p0@r.postjobfree.com

Credentials

A+ Certification Security + Certification

Skills: Hardware - Installation and Configuration, Service in the following: Repair, Operating Systems, WIN 3x, 95, 98, 2000, XP, Vista and 7 and 10. Software - Installation and Configuration and support of Office 95 – O365

Microsoft Certified Professional, Microsoft Certified Systems Engineer

Skills: Configure, Support XP, 2000, Vista, Windows 7 and Windows 10 Workstations and laptops in enterprise environments. Configure, support and administer Office95-O365.Also have supported different brands of printers to include Lexmark and HP, label printers as well. Have used Active Directory over the years and also Azure directory in O365. Have supported numerous COTS Commercial off the shelf software to include Adobe Acrobat and Adobe Auto Cad and Microsoft Project and Visio. Oracle database support as well. Have used Remote desktop and Dame Ware/Solar winds as remote support tools.

COMPTIA Security +, A+ Current until November 2026

Microsoft Windows 7 Enterprise Desktop Support Tech

Currently hold a level II security certification in system administrator security and network manager security as well as an inactive DOD SECRET clearance and an active Public Trust clearance. Currently am enrolled in Comptia continuing education program and have been since 2008. Current Comptia A+ and Security + certifications

Education

Virginia College at Huntsville, Huntsville, Alabama

Occupational Associate Degree - Computer Network Administration

Graduated with Honors December 2000

Related

Computer Electronic Fundamentals

Computer Essentials

Courses

PC Service Technician

Microsoft Network Administration

Novell Network Administration

Novell Network Engineer

Experience

Vuteq February 2021- June 2023

IT Specialist

Desktop/software/hardware/WiFi/printer support. Office365 administration

Supported Apple IPhones and android and blackberry devices. IE. Initial set up and email configuration. Also supported laptop configurations and VPN.

ALLPOINTS LLC August 2019- September 2020 Print que Admin

As a print que admin I provided printer support for Nasa employees around the country. Provide technical assistance for network printers and network printer ques.

Nlogic July 2018- June 2019

PC Support Manager

I was responsible for the day to day management of incidents. Works with Tier 2 and Tier 3 support to ensure timely resolution. Creates and executes Remedy reports and communicates with managers and customers about the progress of high priority incidents, escalates where appropriate. Verifies proper routing and assignment details for incidents. Monitors queues to ensure all assigned tasks are completed within specified metric requirements. Ensured that Outages and VIP incidents are assigned to appropriate support areas and communicated to necessary support teams/customers. Provided telephone support to end users on a variety of issues; identifies, researches and resolves technical problems. Responded to telephone calls, email and personnel requests for technical support, tracks and monitors the problem to ensure a timely resolution. Resolved PC software configuration problems and remotely installs software products or approved patches. Resolved computer system problems, including coordination between users, product line Specialists and components of the Local Area Network support staff.

DKW Communications Arnold Air Force Base April 2016-June 2018

Software support technician

I provided I.T. support for employees as a member of a 4-man team for USAF. We used the Remedy help ticket system. My responsibilities included the support of the Windows 10 platform and desktop applications such as Office 2016, Adobe Professional, Ansys, Autocad and all Air Force applications and websites. Support M/S Project 2013, M/S Visio 2010 and the Common Access Card (an Air Force secure entry system) and all log-in problems associated therewith. Administer user accounts using Active Directory and Hyena and SCCM. Also used Dame Ware and Remote desktop for all support unless physically touching the system is necessary. Provided technical assistance for network printers and maintain laptop pool for TDY or special assignments.

EccoSelect Huntsville, Alabama.-May 2014-February 2015

End user support technician

Alutiiq – Huntsville, Alabama – March 2015 – September 2015

VTS – Huntsville, Alabama – September 2015 – February 2016

(this was working at the same job, except the contract kept changing from company to company) End user support technician

I provided I.T. support for employees as a member of a 5-man team for ALC. We used the Remedy help ticket system. My responsibilities included the support of the Windows 7 platform and desktop applications such as Office 2013, Adobe Pro X and Army applications and websites. Supported the Blackberry Enterprise service and several Blackberry devices, Microsoft Project 2013 and the Common Access Card (an Army secure entry system) and all log-in problems associated therewith. Administered user accounts using Active Directory. Assisted users in setting up accounts, email, and permissions using Active Directory. over 1000 network printers and over 500 laptops. Maintained, updated and modified all desktop applications. Also provided technical support for all Video teleconferences (VTC) and audio teleconferences and classified meetings. Am current in both Security+ and A+ certifications and the Windows 7 enterprise desktop support technical certification. Am also currently enrolled in the Comptia CE (continuing education) program. The users I supported were running Windows 7 and Microsoft Office 2013.

22nd Century Technologies, Huntsville, Alabama –February 2013- January 2014

PC Tech II

- I provided I.T. support for employees as a member of a 2-man team for DLA. We used the Remedy help ticket system v.7.6.04.My responsibilities included the support of the Windows 7 platform and desktop applications such as Office 2007, Adobe Pro 10 and Army applications and websites. Supported the Blackberry Enterprise service and several Blackberry devices, Microsoft Project 2010 and the Common Access Card (an Army secure entry system) and all log-in problems associated therewith. Administered user accounts using Active Directory. Provided technical assistance for over 25 network printers and over 80 laptops. Maintained, updated and modified all desktop applications. Also provided technical support for all Video teleconferences (VTC) and audio teleconferences and classified meetings. Am current in both A+ and security+ certifications and the Windows 7 enterprise desktop support technical certification. The users I supported were running Windows 7 and Microsoft Office 2010.

Jacobs Technology, Huntsville, Alabama - May 2007 to October 2012

PC TECH II –

Working as a member of an 8-man team, I provided I.T. support for employees (over 800 users) in the PEO Missiles and Space for 18 months and then continued those services as a member of a 2-man team supporting over 200 employees of the CCWS project office. My responsibilities included the support of the Windows 7 platform and desktop applications such as Office 2007, Adobe Pro 10 and Army applications and websites. Supported the Blackberry Enterprise service and over 125 Blackberry devices, Microsoft Project 2010 and the Common Access Card (an Army secure entry system) and all log-in problems associated therewith. Administered user accounts using Active Directory. Provided technical assistance for over 100 network printers and over 150 workstations and over 100 laptops. Maintained, updated and modified all desktop applications. Based on my background and experience, I analyzed all software issues to determine required fixes and if needed re-imaging the system, saving and transferring data. Also provided technical support for all Video teleconferences (VTC) and audio teleconferences and classified meetings. Also perform, as necessary, all steps required in isolating any classified spillage. Am current in both security+, A+ certifications and the Windows 7 enterprise desktop support technical certification. The users I supported were running Windows 7 and Microsoft Office 2007. Provided the same support for Soldiers in-theatre and support personnel in the field.

ASRI, Huntsville, Alabama - October 2003 to May 2007

System Administrator

– As sole technical administrator in a U.S. Army R&D environment, I provided all IT Support for approximately 160 users located in several different office buildings as well as remote sites. Supported all Windows platforms including Windows 2000, Windows XP, Windows 95 and 98 and applications such as Office 2003, Office XP, Adobe Professional 7.0 and Blackberry Enterprise, Microsoft Project 2002 and the Common Access Card system. Maintained, updated, and modified network software/hardware as appropriate. Analyzed hardware and software issues and determined required fixes such as rebuilding, information/document recovery, reformatting, program reloading, etc. Provided cost justification for out of warranty equipment as needed. Provided needed IT expertise in office expansion effort where I provided computer wiring connectivity between the main office and an unused underground bunker being converted to new office space. Provided technical assistance and service for user accounts. Assisted users in setting up accounts, email, and permissions using Active Directory.

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Honors

Virginia College - President's List - Winter 1999

Dean's List - Spring 1999, Summer 1999, and Fall 1999

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