Davonaa Dillon

Palatka, FL *****

ad18or@r.postjobfree.com

+1-904-***-****

Hello i’m Davonaa Dillon I am Friendly and enthusiastic Customer Service Representative who consistently meets customer service satisfaction goals. Attentive Customer Service Representative with 5+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Also a very well team player

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Insight Global - Palatka, FL

August 2023 to Present

Seasonal customers service UHC ends December 31st

Customer Service Representative

Maximums - New York, NY

August 2021 to August 2023

• Scheduling appointments for consumer who need help at home

• Handling Inbound Outbound calls

• Taking notes

• Reading scripts

CNA - Certified Nursing Assistant

Nikkis helping hands - Jacksonville, FL

August 2017 to December 2020

• Assisting children, elderly, and patients who have chronic illness or disabled with their activities of daily living

• Bathing Patients

• Feeding patients

• Giving medication

• Walking

• Sitting with patients

Customer Service Representative

Citibank (Citi) - Jacksonville, FL

February 2018 to October 2019

• Remote work assisting good customer service

• Assisting customers with they profile

• Taking payments

Customer Service Representative

Walmart Neighborhood Market - Jacksonville, FL

May 2017 to May 2019

Assisted customers with food selection, inquiries and order customization requests. Routinely answered customer questions regarding merchandise and pricing. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Developed reputation as an efficient service provider with high levels of accuracy. Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended merchandise to customers based on their needs and preferences. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Picking and Packing

Football Fanatics - Jacksonville, FL

October 2018 to December 2018

1. Picking customers orders

2. Packing boxing orders

3. Shippings orders

4. Label orders

5. Sending off

Cashier and Customer Service

Wendy's (Saren Restaurants, Inc.) - Jacksonville, FL March 2018 to November 2018

• Cashier customer service.

• Lobby front register

• Cleaning bathrooms

• Serving customers

Education

College in Dental Assisting

Fortis College-Orange Park

June 2021 to August 2023

Skills

• Computer Networking

• Sales Support

• Pricing

• Home Care

• Troubleshooting

• Help Desk

• Technical Support

• Operating Systems

• MERCHANDISING (3 years), CASH (5 years), CLIENT RELATIONS (5 years), CREDIT (5 years), CREDIT CARD (5 years), Customer Care, Customer Service, Call Center, CNA (2 years) Additional Information MS Windows proficient People-oriented Quick learner Computer literate Cash flow management Active listening skills Credit card processing Retail merchandising experience Strong client relations Excellent work ethic Exceptional communication skills Positive and friendly Floor set design expertise Detail-oriented Data entry Stocking Merchandising POS systems knowledge

• Customer service

• Dental Assisting

Awards

Dental assistant

January 2021

Dental assistant rewards and certificates

Certifications and Licenses

CNA

CPR Certification

May 2019 to May 2021

Certified Dental Assistant

February 2021 to Present

• Dental assistant

Contact this candidate