Customer Service Management Technician
Resume:
Jeanne Cowan
DSP/CNA/ Customer service/ Operation management
Macon, GA 31204
*************@*****.***
leadership skills, management technician checks proofs of magazines, brochures and other print
materials to make sure formatting, text, and color are correct before printing begins skills and
problem-solving skills nalysis expertise to optimize project processes and improve operational
efficiency day to day 15years plus CNA certificate
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Organize management/logistics & sales
CNA - Macon, GA
2018 to March 2023
• Planning and managing logistics, warehouse, transportation, and customer services
• Directing, optimizing, and coordinating the complete order cycle
• Liaising and negotiating with suppliers, manufacturers, retailers, and consumers
• Keeping track of quality, quantity, stock levels, delivery times, transport costs, and efficiency
• Resolving any arising problems or complaints
• Supervising, coaching, and training warehouse staff
• Meeting cost, productivity, accuracy, and timeliness targets
• Maintaining metrics and analyzing data to assess performance and implement improvements
• Complying with laws, regulations, and ISO requirements
• Managing the inventory of a warehouse and maintaining extensive schedules of deliveries and
shipments3
• Proficient in Microsoft Office
• I maintained all files, schedules, etc.
• Composed correspondence
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
Logistics Manager
Khol's - Macon, GA
2015 to 2018
• Provides customer service in a pleasant, courteous, and attractive manner.
• Follows safe handling procedures to help ensure the health and safety of customers.
• Follows menus, standardized sizes, and special items.
• Maintains cleanliness, sanitation, and organization of
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