Customer Service Sales Associate

Norman Wheeler

* ****** ***** ***. **

Reisterstown, MD 21136

Contact Info. 443-***-****

E-mail: ***************@*****.***

Objective:

To further develop skills from over ten years of experience in the retail and security industry with an established company which will allow personal growth.

Education:

2008-Present Howard Community College

Major: Exercise Science

Anticipated Graduation Date: May 2015

Qualifications:

Computer Skills: Microsoft Word, Excel, PowerPoint

Team player; works well with others

Organized individual with the ability to complete multiple projects while maintaining deadlines

Provides excellent customer service

Employment:

Sales Associate

1997-1999 Sears Roebuck, Woodlawn, MD

Enhanced the customers experience by providing exceptional customer service

Maintained inventory in the shoe Department

Trained new employees on using registers

Conducted inventory for fall merchandise

Customer Service Representative

2000-2001 Metro One, Woodlawn, MD

Assisted customers with various phone inquiries

Developed relationships with customers to create customer loyalty for the company

Helped assist other employees within the organization with questions and concerns

Produce Assistant

2002-2004 Food Lion, Owings Mill, MD

Maintained cleanliness of the produce area

Unloaded trucks on the loading dock

Replenished inventory when supply was low in the department

Assisted staff with various register transactions

Lead Sales Associate

2006-2008 Boscov’s, Owings Mill, MD

Achieved sales goals and quotas consistently

Assisted management with various projects on a daily basis

Conducted conference calls with buyers

Maintained the appearance of the sales floor and stock room

Stock Clerk

2008-2009 Macy’s, Columbia, MD

Provide exceptional customer service through assisting customers with product inquiries

Increase sales within the shoe department through building customer relationships

Attend shoe conferences with management to enhance product knowledge of merchandise

Security Officer

2009-Present Broadway Services

Training new co-workers on procedures and layout of the hospital

Handling mentally ill individuals

Transport custodial patients to appropriate destinations

Patrol interior and exterior of hospital

Gave directions to various locations of the hospital

Escort hospital staff and visitors to their vehicles

Secured and unsecured doors

Gave directions to helicopter pilot within landing

Contact this candidate