Technical Support Sales Engineer
Resume:
Eduardo Fernandez
Sales and Technical Support - SUNSHINE FIRE EQUIPMENT CO
Miami, FL 33165
*************@***********.***
Work Experience
Sales and Technical Support
SUNSHINE FIRE EQUIPMENT CO
2001 to Present
Provide customer service. Visit client companies and make recommendations on fire equipment required based on the fire safety code.
Sales Engineer
SQUARE D COMPANY
1997 to 2001
Performed outside sales duties which included calling on distributor / customer database. Provided distributor / customer training to increase merchandise sales and increased product knowledge. Created and coordinated promotional events geared at increasing thru stock sales. Installed software at customers' locations and trained them on its usage.
• Increased sales by 10% each year
• Received award for top merchandise sales in the Southeast Territory
• Conducted 50 training programs in one year
• Served as Liaison between factory and distributors
• Developed and maintained excellent relationships with customers
• Created and presented regularly a 2 - Day Training Program for distributors to increase awareness Sales Engineer / Project Manager
FLORIDA DETROIT DIESEL - ALLISON INC
1994 to 1996
Outside sales: responsibilities included creating and calling on customer database. Worked with specifying engineers to promote our products and services. Analyzed engineer's electrical requirements to configure generator sets and automatic transfer switches.
• By melding of various vendors services ensured prompt and successful project completions
• Brought projects in under budget
Sales Engineer
Florida International University - Miami, FL
August 1988 to April 1994
Sold computers, provided customer service and technical support for (IBM, Zenith, Apple Macintosh, and Hewlett Packard Printers). Performed Systems setups, hardware and software installation (DOS, WINDOWS, SYSTEM 7)
• Knowledge of Fortran programming language
• Familiar with C and C++ programming language
Sales and Technical Support
FLORIDA INTERNATIONAL UNIVERSITY - Miami, FL
1988 to 1994
Education
Bachelors in Science in Electrical Engineering
Florida International University
1994
Skills
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (Less than 1 year)
• Problem Resolution (Less than 1 year)
• written and verbal (Less than 1 year)
Additional Information
Diversified experience in Sales, Customer Support, Training and Project Management. A detail oriented professional with excellent interpretation and follow through skills. Able to identify customers needs and exceed their expectations. Knowledge of power generation, distribution and control products. AREAS OF STRENGTH
Strong written and verbal communication • Bilingual: English / Spanish • Leadership Problem Resolution • Persuasion
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