Customer Service Quality Assurance

PROFESSIONAL HISTORY

Sherai D. Body

Decatur, GA, 30032 470-***-**** **********@*******.***

• CUSTOMER SERVICE MANAGEMENT• ADMINISTRATIVE MANAGEMENT • LOGISTICS CAREER HIGHLIGHTS

Over 16 years’ experience as customer service professional. Accustomed to working in a high-volume industry handling sensitive and confidential information.

AREAS OF EXPERTISE

Clients Account Management

• Records retention

• Collaboration/Consultation

• Billing and Coding

• Quality Assurance

• CRM Platform

Vision Works OD (Optometric) Technician & Third Key (Tucker, GA) 10 2017 – Present

Handle the day-to-day operations of the center: assist patients with eye care registration and information concerning exams and various kinds of health care

Responsible for preparing, reviewing, and acquiring pre-verification with insurance companies

Collect and process patients’ payments for eye exams

Track and document completed insurance claim forms for patients with various eyecare insurance

Dispense and order eyeglasses, lenses, and contacts

Mange the scheduling of appointments

Atlanta Eye Care Center Optometry Technician (Atlanta, GA) 12 2014 -10 2017

Provided administrative support to Optometrist

Scheduled and Maintained appointments and directed all incoming calls

Responsible for maintenance of office equipment

Posted and reconciled all payments and patient files according to HIPPA regulations

Verified patients’ insurance eligibility coverage and process claims Encore Transportation & Language Services Office Administrator (Snellville, GA) 06 2010 –12 2014

Provided excellent customer service that ensures ongoing sales and high levels of customer satisfaction

Assisted with preparing accounting and sales reports to production and management

Directed all incoming calls and visitors and documentation of all procedures relating to job responsibilities

Processed payroll and coordinated and managed all invoicing and billing related to employment and recruiting, assisted with staffing process

Solution Temporary Staffing Agency Administrative Assistant (Atlanta, GA) 07 2009 – 07 2010

Provided Administrative support to the Agency with data entry, answering the phones, reviewing, and responding to email inquiries

Verified insurance and process claims

Assisted with preparing accounting and sales reports to production and management

Directed all incoming calls and visitors and documentation of all procedures relating to job responsibilities

Processed payroll and coordinated and managed all invoicing and billing related to employment and recruiting, assisted with staffing process

School of Public Health-Emory University Accounts Payable and Receivable Coordinator Specialist (Atlanta, GA) 09 2006 – 07 2009

Supported and Overseed office operations

Initiated, processed, and maintained records and invoices, assisting with budget development

Kept managers abreast of account status, authorizes expenditures while identifying cost effective alternatives

Maintained and prepared daily schedule meetings

Supervised and directed the work of other administrative clerical/secretarial employees

Coordinated domestic and foreign travel arrangements for office staff

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