LEE YOUNG-EUN FREEDMAN

Project Manager, Certified Salesforce Business Analyst & Administrator

ad18hh@r.postjobfree.com 415-***-**** linkedin.com/in/leeyfreedman trailblazer.me/id/lfreedman SUMMARY

** + years in the tech industry as project manager, program administrator and business analyst: led end-to-end project management, software implementation and service launch. Certified Salesforce Administrator and Business Analyst. Skilled in gathering requirements, streamlining processes, and analyzing data.

Salesforce Certifications: Certified Administrator ID: 2478231; Certified Business Analyst ID:3156453 KEY SKILLS & KNOWLEDGE AREAS

● Management Skills: Problem-Solving and Project Management, Change Management, Stakeholder Management

● Technical Skills: CRM Strategy and Salesforce Best Practices, Salesforce Lightning Experience Customization, Business Process Mapping, User Stories & UAT management

● Soft Skills: Superb Writing and Verbal Communication, Collaborative and Inclusive Workstyle, Excellent Advocacy Abilities, Consummate Troubleshooter EXPERIENCE

June ‘23 - Present: Clicked Salesforce Program Apprenticeship: (https://app.clicked.com/)

● Business Process Mapping: Map current state and future vision BPM providing visual and actionable insights into operational workflows

● Gap Analysis: Identify and address discrepancies between current and desired business processes, devising targeted action strategies to facilitate transition to the desired operational state

● User Stories & UAT: Craft detailed user stories to clearly define business requirements, ensuring alignment with client goals and positive user experience

● Project Lifecycle Management: Create project plan to define project timelines and align stakeholders on strategy

● Change Management: Detailed roadmap of tasks and activities including development, training and a communications strategy to guide an organization through the transition

● Designing Dashboards: Design intuitive, data-driven dashboards that provide real-time insights into key performance indicators

● Stakeholder Interviews: Develop well structured interview protocol to clearly comprehend stakeholders’ goals, processes and pain points

● Business Analysis: Clearly elicit, document, and analyze business challenges with ability to simply explain complex analysis through compelling storytelling 2022 - Talent Stacker Salesforce Professional Development Program (https://www.talentstacker.com/): Salesforce CRM setup, customization, configuration, requirements elicitation, diagramming process & documentation, Record Types, Sharing and Security Settings, Validation Rules 2022-2008 - Full Time Parent and Caregiver and Advocate for Special Needs Care

● Dedicated this period to managing complex special needs care of my daughter, requiring the coordination of multiple healthcare and educational services. Honed skills in systemic navigation, strategic planning, and resource allocation to secure and optimize necessary care. This role demanded and developed strong abilities in adaptive problem-solving, effective communication, and meticulous project management.

2008-1996

Program Manager - Iridium LLC Satellite Communications Co.

● Successfully established Iridium satellite station in Beijing with trained Chinese technical staff. Led all instructure deployment and service implementation work.

● Launched service on schedule and under budget leading 15-person cross functional team working with Motorola and China Telecom (3rd largest mobile carrier in China). Business Consultant - Mobile Digital Media

● Successful sale to Nokia of mobile application bundle to pre-install in their phones. Authored business plan, managed 3rd party application development & business relationships, selected apps, built, QA tested for on time delivery.

Product Manager - Openwave Systems

● Initiated and authored business proposal for mobile content payment system; upgraded personal information management software.

Project Manager - Autodesk

● Constructed business case and customer acquisition strategy for disaster mitigation software. Business Consultant - Limelife

● Evaluated, selected, and published mobile lifestyle content and applications exclusively focused on the women’s market.

EDUCATION

● Salesforce Trailhead Double Star Ranger (259 badges, 125K points)

● Smith College, B.A. Northampton, MA

OTHER SKILLS

Salesforce CRM; Elements Cloud (UPN); Lucidchart; MSFT Office Suite; Google Workspace apps; Agile methodologies; collaboration tools including Slack, Microsoft Teams & Google Workspace; Git (Version Control Management),

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