IT Technician

Robenson Joseph

978-***-**** ******************@*****.*** Haverhill, MA 01843

Objective

Seeking a professional position in Information Technology.

Education

Millennium Training Institute - Woburn, MA Network Systems Specialist 2022

Northern Essex Community College, Haverhill, MA Liberal Arts

Technology Skills

Server: Windows Server 2019, Active Directory, MS Exchange Server, AWS, VMware Virtualization, Hyper-V, Windows 10/11

Networking Skills: Setting up and troubleshooting routers, switches, and wireless access points, configuring firewalls, TCP/IP, DNS, DHCP, VPNs, LANs, WAN, FTP, troubleshooting issues in domain environments

Utilities: Partition Magic, malware, antivirus, and system recovery

Hardware: Built and assembled desktops, printers, troubleshot laptops and PCs, cables, modems, mobile devices, and CAT 5/6 wires. Assemble & disassemble computer hardware

Professional Experience

Computer Repair Assistant (Volunteer) – Haverhill, MA 2020 – Present

●Build PCs from the ground up, assembled all parts, and tested them for functionality

●Repair and upgrade PCs and laptops, including hard drives, memory, motherboards, and DVD drives

●Perform diagnostics, and run antivirus and security checks to ensure hardware and networks are working

Certified Nursing Assistant (CNA), Whittier Rehab Hospital, Newburyport, MA 2/2013 – 06/2021

●Facilitated activities of daily living, personal hygiene management, feeding, and ambulation

●Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.

●Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, dementia, and muscular dystrophy. Exhibited compassionate communication

Store Owner, Rob's Street Gear, Haverhill, MA 03/2007 – 09/2014

●Set up computers, networking, and Intuit Point-of-Sale systems. Monitored computers and provide troubleshooting and break-fixes.

●Oversee business budget planning and administration prepare bank deposits and handled business sales, returns, and transaction reports.

●Studied the market and the merchandise to determine optimal pricing of goods and capitalize on emerging opportunities. Evaluated suppliers to maintain cost controls and improve operations

●Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

●Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies

Chef, Joseph Pasta (Nestle), Haverhill, MA 05/2012 – 02/2013

●Monitored kitchen area and staff to maintain overall safety and established proper food handling.

●Ensured quality, presentation, and quantities of plated food across line.

●Assessed inventory levels and place orders to replenish goods before supplies were depleted.

Professional Goal:

To constantly expand my knowledge and my view in the Technology field.

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