Store Manager Customer Service
Resume:
Marnita Carroll
Irving, TX **062
***************@*****.***
Effective communicator with extensive leadership, decision making, planning, organizing and relationship building skills. Team player accountable to maximize store contribution. Authorized to work in the US for any employer
Work Experience
Staffing Specialist/Recruiter
Surge Staffing - Lewisville, TX
August 2022 to Present
Staffing agency recruiters who identify match job candidates with appropriate positions that best fit their backgrounds. Build relationships with job seekers to gain a deep understanding of their skills and qualities.
Recruit for new clients who need assistance with staffing. Monitor Payroll
Interview, process and hiring awaking with orientation Billing Representative
A & R Connection - Flower Mound, TX
June 2021 to June 2022
Assist with Medical Billing and Claims. I assist with getting medical records together for claims. Filing and appealing claims for various doctors we assist.
Scheduler
Assist Health Group - Farmers Branch, TX
July 2020 to May 2021
I am the scheduler for Radiology and Colonoscopy patients and more. Patients who need emergency appointment from X-rays, CTS, MRI’s from all over the United States send in proper documents and I’m responsible for reading doctors scrips and getting them scheduled. Retention Representative
Comcast - Jackson, MS
June 2018 to July 2020
We are the front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including INFINITY HOME), and creating conversations that place our customers at the center of our business. Changing the customer experience, each customer at a time. Inventory Manager
WIS International - Jackson, MS
September 2015 to June 2018
As an Inventory Manager I help hire and recruit employees while also coaching and developing teams •I monitor RPH and CPH as well as any safety issues a team member may have •I'm constantly in contact with District Manager ensuring them that we are conducting the best and most accurate inventory • Train each Supervisor and Associate to maintain their numbers• Travel between 4-5 States Store Manager
Perfumes 4 U - Pearl, MS
February 2015 to August 2015
Responsibilities
Control inventory
Ensure all associates are following company policy Manage a team, including interviewing, hiring, and training Assisted with evaluating, recruiting, hiring, training, motivating and counseling of associates
Monitor CPH and RPH
Attracting customers with our great customer service skills Ensuring every customer has a great experience
Skills Used
Customer friendly and determination for the company to be successful. Leadership and excellent training
Store Manager
CITITRENDS - Vicksburg, MS
February 2012 to March 2015
Oversees the overall operation of the store and ensuring all goals are meet.
• Assist with the daily operations and supervision of employees.
• Maintaining proper inventory controls, facilitates inventory transactions and maintain compliance standards for shrink control.
• Monitor sales activities to ensure that customers receive satisfactory service.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures.
• Managed a team including: in store training, recruitment, motivation, coaching, development, disciplinary and performance appraisals.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Assist Store Manager
PAYLESS - Vicksburg, MS
February 2010 to July 2012
Assisted store manager with maximizing sales and ensuring customer focus was prioritized.
• Helped customers by providing information; answering questions; obtaining merchandise requested and completing payment transactions.
• Implemented and reviewed all stock loss prevention controls.
• Implemented store layout, visual merchandising, stock & fixture positioning according to brand guidelines.
• Ensured the store was fully complaint administratively and procedurally according to company guidelines and deadlines.
• Assisted with all store functions including scheduling, ordering and all day-to-day store activities as directed.
• Promoted sales by demonstrating merchandise and products to customers.
• Assisted with evaluating, recruiting, hiring, training, motivating and counseling of Payless associates. Customer Service Representative
WALMART - Vicksburg, MS
March 2005 to April 2010
Acted as liaison between customers and company. Assisted with complaints, orders, errors, account questions, billing, cancellations and other queries.
• Resolved customer complaints via phone, email or mail.
• Greeted customers warmly to ascertain problems or reason for visit or call.
• Assisted with placement of layaways, layaway refunds, or exchanges.
• Performed cash transactions, cash reconciliations, account payments, account receivables and other duties according to company policies.
Key Holder/Head Cashier
HOLLIDAYS FASHION - Vicksburg, MS
2007 to 2010
Aided with the opening and/or closing of the store.
• Ensured that proper store procedures and policies were followed when store management was not on duty or unavailable on the floor.
• Welcomed customers, provided assistance and responded to their concerns.
• Supervised employees and oversaw sales, merchandising, guest services and all operational functions in the absence of the store management.
• Ensured that registers were properly opened and closed, doors are opened and locked and alarms were set correctly.
• Executed lead cashier responsibilities such as return, exchange and check approvals, issue of merchandise vouchers.
• Ensured the display areas were organized, safe and clean. Production Associate
Tyson foods - Flowers, MS
July 2002 to November 2005
Responsibilities
Checking temperature of products
Processing meat, and ingredients
Maintains a clean and safe work station
Accomplishments
Employer of the month
Education
High school or equivalent
Vicksburg High School - Vicksburg, MS
Skills
• Merchandising (10+ years)
• Sales (10+ years)
• Scheduling (10+ years)
• Retail Management (10+ years)
• Team Building (10+ years)
• Customer Service
• Inventory
• Management
• Marketing
• Operations
• Receptionist
• Retail
• Training
• Recruiting
• Loss Prevention
• Team Management
• Sales Management
• Quality Assurance
• Product Demos
• Guest Services
• Cash Handling
• Leadership
• Store Management Experience
• Supervising Experience
• Payroll
• Account Management
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Live chat
• Documentation review
• Contracts
• Medical terminology
• Communication skills
• Customer support
• Office experience
• Conflict management
Certifications and Licenses
CPR
June 2020 to June 2022
Cpr and aed certification
Xtreme Hip Hop Instructor
January 2020 to Present
Xtreme Hip Hop Instructor
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