BENEDICT TAN

System Administrator

819-***-**** ad18ge@r.postjobfree.com LinkedIn/Portfolio Sherbrooke, QC, Canada J1K2H7 SUMMARY

Extensive experience in agile SDLC processes, including active participation in sprint planning meetings, daily stand-ups, and sprint retrospectives with teams across diverse locations and corporate entities. Highly capable of providing helpdesk and cloud support, both on-site and remotely, as well as server monitoring

EDUCATION

Bachelor of Science and Information Technology

STI College of Cebu 05/2010

EXPERIENCE

Technical Support Advisor - Azure

Sherweb 02/2023 - 12/2023 Sherbrooke, QC, Canada

Company Description

Provide technical support to Microsoft clients through phone and email channels, offering assistance and resolving issues to ensure optimal customer satisfaction. Analyze and resolve technical issues related to Azure, Microsoft products and services. Proactively and comprehensively document customer issues in ticketing systems. Implemented a customer-centric approach to trouble management with a strong emphasis on quality.

Carry out all other related tasks per the job's evolution and departmental needs. System Administrator

Talleco.com (JobTarget) 03/2020 - 02/2023 Cebu IT Tower 1, Cebu city, Philippines Company Description

Engaged in daily stand-up meetings to collaboratively discuss pending tasks, identify and address blockers, and ensure seamless alignment with team goals. Utilized key AWS services such as EC2, Lambda, SQS, ECS, Route 53, CloudWatch, VPC, VPN, and more.

Identified and resolved errors related to access permissions, database connections, modules, version limits, and infrastructure issues. Implemented Infrastructure as Code (IaC) practices with Terraform to automate provisioning and manage cloud resources.

Utilized Datadog for tasks such as creating alerts, tracing logs, managing APM logs, parsing logs, and configuring log retention.

Utilized MongoDB in Cloud Atlas for managing database administration, optimizing performance, enhancing security, and monitoring costs. Implemented triggers to synchronize data with AWS EventBridge.

Applied Veeam for backup and replication, ensuring data integrity, availability, and timely recovery.

Installed, modified, and repaired both hardware and software. Processed support tickets, delivering remote technical support to both customers and internal teams.

Campaign Dialer Manager

411 BPO 08/2018 - 02/2020 Cebu IT Tower 1, Cebu city, Philippines Company Description

Loading leads and scrubbing DNC lists.

Managing Sales Dialer and setting up campaign.

Provided tech support to agents.

Provided data report from call dispositions and trend. Tracked call logs and recordings.

Conducted analysis to identifying optimal leads for recycling. SKILLS

MS Office 365

SharePoint PowerBI Exchange

Network and Infrastructure

Windows Servers Azure Ubuntu

Active Directory Veeam

MongoDB MSSQL

Inter-VLAN Routing VOIP

Asterisk SIP Datadog Extra Hop

Scripting

Bash PowerShell UNIX Git

Terraform Python

DevOps (AWS)

IAM VPC EC2 RedShift

QuickSight DynamoDB Athena

Glue Crawler S3 Lambda

Web Development

PHP / MySQL Apache JQuery

Ticketing System

Click Up JIRA Slack

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EXPERIENCE

IT Specialist

Cebu Telenet Corporation 10/2015 - 08/2018 Cebu IT Tower 1, Cebu city, Philippines Company Description

Delivered maintenance and technical support for workstations, including hardware and software troubleshooting.

Coordinating with vendors to establish equipment supply plans and manage warranties. Monitoring the quality of internet and VoIP trunk lines. Contacting NOC support for downtime or any major issues of VoIP lines and ISP. Sending daily reports and updates to the superior. Provided network support, tracing cause of downtime, cables, switches, routers, and power circuit.

Re-wiring cables when necessary to avoid network issues. IT Support

Enovate Corporation 10/2010 - 10/2013 Talamban, Cebu, Philippines Company Description

Delivered maintenance and technical support for workstations, including hardware and software troubleshooting.

Addressing technical issues, conducting root cause analysis, and implementing effective solutions.

Conducted audits and inspections of workstation equipment, and ensured the provisioning of spare backups.

Dust cleaning, re-wiring workstations and server equipment. Sending daily reports and tech issues updates.

Facilitated conference meetings with clients and internal teams. Configured campaign autodialing systems and user accounts for telemarketing operations. VOLUNTEERING

IT Support

Emergency Rescue Unit Foundation, (Cebu, Philippines) 08/2013

* Configured IP PBX on the 3 offices including main command center.

* Used the Avaya line to establish LAN between 3 remote-sites and utilized Free IP PBX. www.enhancv.com Powered by

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