Collections Representative Continuous Improvement

Education

Reading Area Community College, Reading, PA Aug 2017 - Dec 2018

Exeter Senior High School, Reading, PA June 2017

Skills

●Objection handling, rapport building, negotiation, persuasion, location planning, personnel training, verbal and written communication, teamwork

Professional Experience

●Server - Jimmy G’s Beverly Hills Tavern April 2023 - Current

Responsible for conversing with customers and fulfilling their orders and requests, along with general cleanliness

-Handled various duties throughout the restaurant in a fast pace environment while maintaining customer satisfaction

●Collections Representative - Emergent Business Group, Horsham, PA Oct. 2022 - March 2023

Responsible for contacting customers on behalf of clients to discuss and set up payment arrangements and settlement options

-Attended 2-week training to attain Collections Representative license

-Consistently meets monthly goals set by management to achieve continuous improvement

-Create, update, and communicate personal monthly revenue projections

●Sales Representative - RPM Group, Philadelphia, PA Nov. 2021 - July 2022

Responsible for selling contracts for gas and electric in door-to-door work mode

-Attended regular informational presentations guided by sales experts to become a more effective salesperson

-Practiced a variety of sales techniques across a wide range of audiences

-Trained individuals to follow industry proven sales tactics to increase company revenue

-Worked to recognise and overcome trainee weaknesses to achieve continuous improvement

●Line Cook - The Naked Olive, Kennett Square, PA June 2021 - Nov. 2021

Responsible for preparing, cooking, and presenting food with consistent quality

-Practiced time management to perform various duties in a timely manner

-Maintained a clean and organized work environment

●Server - Bistro 24, Exton, PA Mar. 2021 - June 2021

Responsible for conversing with customers and fulfilling their orders and requests

-Handled various duties throughout the restaurant in a fast pace environment while maintaining customer satisfaction

●Temp - Belfor, Exton, PA Feb. 2021 - Mar. 2021

Responsible for recovering and refurbishing items from houses and business subject to fires or natural disasters

-Worked in a group setting to ensure that all salvagable items were recovered

-Cleaned and restored items of value with fine attention to detail

●Certified Peer Specialist Threshold, Inc, Reading, PA June 2019 - Dec. 2020

-Applied training to counsel patients struggling with mental illness to achieve recovery

-Took notes and reported symptoms to track patient recovery progress

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