B.G

TSHABAL

ALA

Call Centre Agent

Debt collector

Data Entry

ADDRESS:

**** ****** ******

TSAKANE

BRAKPAN

1550

CONTACT DETAILS

PHONE:

072*******

EMAIL:

ad18f9@r.postjobfree.com

Profile:

I am a self-motivated individual who is able to dedicate And commit to a given task. Though I am a born leader, I have learned to be a team player. I am a self-assertive Individual who is naturally optimistic, I grasp and learn quickly because I am natural y curious. I have worked most of my life in the collection space and customer service and have gained some substantial amount of experience which has helped me deliver on any required Task placed upon me as responsibility.my drive for success and zest for life, causes me to want to achieve the best results always.

EDUCATION

Ekurhuleni East College

2010 – (6 months) Full time Primary contact Centre skills & Training

Subjects:

Basic Call Centre skills

Basic computer skills

Telephone etiquette

Workplace Environment

Telecommunication skills

BUHLEBEMFUNDO SECONDARY SCHOOL

2002 - 2006

Subjects:

IsiZulu, English

English, Physical Science, Geography

Biology, IsiZulu and Life Orientation

WORK EXPERIENCE

Customer service consultant/debt collection agent

South African revenue services

1July 2018 – 2022 October

Duties and responsibilities:

Handling of accounts and all tax queries

Collecting on all outstanding tax debts

Answering all incoming calls with different tax queries.

Schedule walk-ins with owing taxpayers

TS Legal services (2017- 2018)

Manage and facilitate account for collection

Do telephonic debt recovery through Excalibur (OS) Schedule debt recovery follow –ups

Finance officer

Amalangabi craft and creative arts: (NPO)

1 June 2023 -31 October 2023

Duties and responsibilities:

Handle monthly financial reports

Do all cash Journals and consolidate

Keep track of all checks and balances

Key roles during running Projects

LICENSES AND CERTIFICATES

Driver’s license

Code 10 (+5 years)

Contact Centre Training certificate

Certificate of excellence

COMPUTER SKIILLS

Microsoft Word (60wpm)

Microsoft Excel

Microsoft Power point

References

SARS

Nokuthula Sithole

Operations Manager

079*******

Mboneni Ragimana

Operations Manager (acting)

065*******

TS Legal services

Hope

082*******

Amalangabi NPO

Colleague

Sbongile Nyembe

083*******

Contact this candidate