Property Manager Customer Service
Resume:
LeeAnn Kruse
************@*****.***
SUMMARY OF QUALIFICATIONS:
Excellent verbal and written communications skills with fifteen plus years of experience in HUD/Tax Credit/Market property management. Responsible for multiple properties during management change and mentored/trained new employees. WORK EXPERIENCE:
Property Manager 06/2023 to Current
McCormack Baron
414 units HUD/LIHTC/Market Property
Responsible for preparing property for REAC and MOR Reviews. Provided a leadership role amongst staff and trained associates on touring methods, customer service, and sales techniques. Trained, mentored, and developed staff utilizing coaching and feedback, on-the- job, internal, and external training, and other development opportunities. Property Manager 10/2020 to 01/2023
Cascade Management Inc.
46 units HUD/LIHTC/Section 8 property.
Responsible for preparing all sites for REAC and MOR Reviews. Monitored property budgets and resolved variances, ensuring completion of projects on time. Participated in the development and implication of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the department initiatives and goals. All while adhering to the agency’s core strategies, and mission through a spirit of service, teamwork, and respect. Conducted briefings and presentation for department staff. Managed assigned contract and leasing activities. Trained, mentored, and developed staff utilizing coaching and feedback, on-the-job, internal, and external training, and other development opportunities.
Reason for Leaving- Moved to Texas.
Portfolio Manager 10/2019 to 09/2020
Renton Housing Authority
374 HUD/Tax Credit; Section 8 vouchers (Renton Crest) Provided training and support for residents to ensure success as leaseholder, assisted with enforcing all HUD lease rules and regulations. Engaged with residents through creative, resourceful strategies that built trust and confidence. This included hands-on assistance with cleaning and organizing apartments as well as providing excellent written/verbal communication skills. Supported property managers, assets, state, audits, prepared accurate HUD/Tax credit paperwork in a timely manner. Prepared all sites for REAC and MOR Reviews. Reason for Leaving- Laid off due to COVID.
Property Manager 03/2018 to 09/2019
Preservation Partners Management Group
284 HUD/Tax Credit/Section 8 (Royal Hills)
Provided support and training to 11 staff members. Prepared and planned budgets. State and local audits. Mentored property managers, compliance manager, assisted vendors during complete remodel of interior/exterior buildings. Prepared and reviewed accurate Tax Credit and HUD paperwork in a timely manner. Responsible for debt collections prepared payment plans. Responsible for preparing all sites for REAC and MOR Reviews. Reason for Leaving – Upward career move to Portfolio Manager position. Leasing Manager 03/2015 to 02/2018
Bowen Property Management
Leasing manager for smaller conventional property management company, Sales & Leasing, Excellent customer service, Resident Retention, Marketing plan, Planning Resident Events Monthly and Creating professional work environment. Reason for Leaving- Wanted more responsibility and to manage multiple sites. Property Manager 10/2007 to
02/2015
Crossbeam Investments/Pinnacle Real Estate
Conventional/HUD/LIHTC
Portfolio Manager: Conventional, Tax Credit & HUD Properties. Provided a leadership role amongst staff and trained associates on touring methods, customer service, and sales techniques.
Maintained 85% of all current renewal leases and kept properties 98% occupied. Daily responsibilities included marketing community through web sites, generating high leasing velocity.
Collected and evaluated data from reports and surveys and provided constructive feedback to team members.
Reason for Leaving- Changed to 3rd Party Management Company. Property Manager 06/1999 to 09/2007
Essex Property Trust
Conventional
Managed multiple properties including Renton, Snoqualmie, Bellevue, and Seattle, Planned and executed budgets, marketing plans, resident retention, worked with vendors to complete necessary upgrades throughout the properties. Trained new employees, received phone and in- person shops at 100%, raised rents from $20-$125 per month, Delinquencies were low between 1- 2% and received monthly training with Fair Housing, resident retention, and Marketing. Reason for Leaving- Wanted more responsibility and to manage multiple sites. EDUCATION:
University of Washington-Area of study-Psychology/Sociology Bachelor’s Degree
Graduated 1993-GPA 3.86
SOFTWARE SKILLS:
MS Office,
Resman
Yardi Voyager
Gracehill -on line training
Fair Housing
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