Customer Service Representative
Resume:
Ross Chapa
Dallas, TX *****
**********@*****.***
Desire a position where I can utilize my skills and contribute to the company's growth and success. Work Experience
Customer Service Representative
Sykes/Sitel group - Remote
March 2022 to Present
Service credit card accounts for Capital One bank and its clients including Menards, Pottery Barn and Bjs. Duties include processing payments, helping customers apply for credit line increases, updating addresses and other important information
Volunteering as a herpetarium ambassador and keeper aide DALLAS ZOO - Dallas, TX
March 2017 to Present
educating guests and assisting in animal care.
Sales Associate
Whatley Roofing - Plano, TX
2004 to Present
Handled customer insurance claims. Provided estimates. Overseeing and supervision of new roofing installation
Quote and Bind
STATE FARM - Plano, TX
March 2014 to December 2014
Personal and commercial quotes for State Farm auto and home insurance. Added or subtracted vehicles from current policies
Commercial Collector/High Risk
Nationwide Recovery Systems - Carrollton, TX
2002 to 2004
Commercial collector and high risk collections for Cingular wireless and TXU Collections, Customer Service
GC Services - Richardson, TX
2000 to 2002
Commercial collections for GMAC
Assistant Manager
FuncoLand - Mesquite, TX
1998 to 2000
Responsible for four other employees. Duties included counter sales, daily inventory and end of day cash counts. Bank deposits, and other managerial tasks. Education
High School Diploma
NORTH MESQUITE HIGH SCHOOL - Mesquite, TX
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (2 years)
• RETAIL SALES (3 years)
• EXCEL (3 years)
• HIGHLY ORGANIZED (Less than 1 year)
• Roofing
• Computer Skills
• Animal Care
• Pet Care
• Microsoft Office
• Pet Grooming
• Assistant Manager Experience
Languages
• English - Expert
Assessments
Work style: Reliability — Familiar
March 2020
Tendency to be dependable and come to work
Full results: Familiar
Call center customer service — Familiar
August 2020
Applying customer service skills in a call center setting. Full results: Familiar
Customer focus & orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Proficient
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Work style: Conscientiousness — Highly Proficient
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Cognitive ability — Completed
August 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed
Spreadsheets with Microsoft Excel — Completed
November 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Sales skills — Familiar
December 2020
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
Outstanding customer service skills; respectful and patient with others. Highly organized, with great attention to detail.
Flexible and willing to learn and develop my skills. Strong work ethic.
Team player, ability to work well with others.
Excellent interpersonal skills.
Ability to be a leader, supervise other employees. Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook
Contact this candidate