Ezrin Faison

Phone number: 401-***-****

Email: ad1889@r.postjobfree.com

About Me

I am a customer service professional with extensive knowledge in the field. I possess strong teamwork skills, an outgoing and positive personality, and the ability to establish strong relationships with clients. My main goal is to ensure customer satisfaction and contribute to the success of the company. I specialize in quality, speed, and process optimization, and I am passionate about developing relationships, cultivating partnerships, and growing businesses. I am articulate, energetic, and results-driven, and I always strive for excellence.

Experience:

Norwegian Cruise Line, July 2023 - November 2023

Restaurant Stewardess

● Responsible for providing support to the Main Dining Rooms, Buffet and Crew Mess during service and ensuring cleanliness of these areas at the completion of service. Responsible for beverage and table maintenance in an assigned station of the Buffet as directed by management.

● Turning over tables and promoting beverage service in the Buffet, in order to assist with the achievement of departmental guest satisfaction targets and food and beverage revenues. Rhode Island College of Design - Dining Services, March 2023 - May 2023 Temporary Food Service Worker

● Assisting the culinary and bakery staff in food preparation by engaging in duties including but not limited to the gathering, wash and cutting of vegetables, station specific food production and the following of recipes to produce daily items

● Working in time specific organized rhythm with other co-workers and the environment MTM Transportation, April 2022-September 2022

Customer Service Representative

● Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.

● Provided primary customer support to internal and external customers.

● Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offering advice and assistance to customers, paying attention to special needs or wants.

● Responded to customer requests for products, services and company information. 2

Admiral Packaging, March 2021-September 2021

Converter Technician

● Diagnosed malfunctions and performed catalytic converter repairs as authorized by customers. Followed checklists to verify and examine health of critical parts, fixing converters from worldwide manufacturers.

● Identified mechanical equipment problems using computerized diagnostic machinery. Communicated with parts department and service advisors regularly to manage productivity and report results with clarity.

● Performed scheduled and unscheduled maintenance tasks. L'artisan Cafe and Bakery, April 2021 - May 2021

Baker

● Scheduling keeping

● Baking delicious and unique items depending on the daily menus given

● Basic cooking/baking equipment upkeep

Glow Cafe and Juice Bar, July 2020 - June 2022

Barista

● Prepared and made vegan smoothies, smoothie bowls and other vegan foods.

● Prepping supplies for the daily customers

● Keeping areas clean and organized

● Customer interactions and basic problem solving on the fly Wendy's, September 2017- March 2020

Crew Member

● Cleaning and organizing of daily equipment and preparing for the next shift.

● Multi tasking different positions depending of level of staff members that day

● Stocked and replenished merchandise according to store merchandising layouts

● Operated a cash register for cash, check and credit card transactions. Education:

Community College Of RI - Associate of Arts: Photographic, Film, And Video Technology

2017 - Present

The study of Photographic, film and video technology is working with a viratie of equipment such as but not limited to, Cameras, lighting, file transfer/backups and so on. Working in a timely manner with other people in the same and specialty fields; in many different stress level situations. Setting up and creating magic along the way for guests to enjoy. This degree allows me to be able to work with many people of all different types from all places. Allowing me to take their imagination and building access to share their minds and wonders. Whether it is creating the perfect lighting structure for a photo, the sound set up for the performers or just having the cameras rolling for the special moment giving the audience/views a bird eye view or a glimpse into a world like no other.

3

I'm constantly trying to expand my horizon and take imagination to the next level with new tricks I pick up along the way.

High School Education:

Beacon Charter High School for the Arts

September 2013 - June 2017

● High School Diploma

● Culinary

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