Customer Service Representative
Resume:
WILLIE JONES
CONTACT
**************@*****.***
Baltimore, MD
PROFILE
Energetic and optimistic individual with professional experience in the areas of customer service, food preparation, and environmental services. Motivated to obtain a position that provides ample opportunity for growth and professional development.
SKILLS
COMMUNCIATION
LEADERSHIP
TEAM PLAYER
ORAGANIZATION
PROBLEM-SOLVING
SELF-STARTER
EXPERIENCE
Service Representative/ Cashier, Nordstrom Rack
Baltimore, MD
Oct 2021- Current
Key responsibilities included but were not limited to
oCashiering
oStaging storefront/departments
oManaged inventory
oAssist customers with signing up for loyalty programs and credit card
Ambassador, Waterfront partnership
Baltimore, MD
May 2021- Oct 2021
Key responsibilities include but are not limited to
oGreeting patrons visiting the downtown area and assist with directions and recommendations.
oMaintain the safety and cleanliness of assigned work zone.
oObserve and report unsafe areas, behaviors, or circumstances.
oMaintain a positive and professional demeanor and environment in full compliance with applicable laws, regulations, and policies.
oConserve plants and sidewalks through weed abatement.
Food Preparer/ Cashier, Ok Oriental
Baltimore, MD
March 2012- July 2013
Key responsibilities included but were not limited to
oPreparing food to order.
oPerforming and completing monetary transactions.
oFollowing health and safety guidelines in the preparation of food items.
oPreparing food and ingredients ahead of time in anticipation of customer demand.
oKeeping inventory or ingredients and food products.
oEnsuring customer satisfaction by providing a high level of customer Service.
Production Team Member, Under Armour
Baltimore, MD
March 2012-March 2013
Key responsibilities included but were not limited to
oOperating and maintaining equipment in the warehouse following safety guidelines.
oMaintaining clean workstation and production floor.
oAssembling and checking product parts.
oPreparing items for distribution.
oAssisting in the shipment of items.
Food Preparer, Kentucky Fried Chicken
Baltimore, MD
Feb 2010-December 2011
Key responsibilities included but were not limited to
oMaintaining the cleanliness of the food prep station and cooking area.
oPerforming safety practices to prevent cross contamination of food and surfaces.
oPreparing food items and ingredients
oFollowing written recipes and instructions for cooking food items.
oTaking inventory of food products in the freezer.
oEnsuring customer orders are prepared and correct.
oWorking at a pace that is conducive to fast service.
References Furnished Upon Request
EDUCATION
General Education Diploma
June 2019
Diploma issued upon successful completion of coursework and examination.
Forklift Certification
May 2021
Certificate issued by authorized training provider to qualifying the certificate holder to operate a forklift safely in the workplace.
Contact this candidate