Customer Service Front Desk

Marie Constant

317-***-**** Indianapolis, IN ad1882@r.postjobfree.com

Authorized to work in the US

Skills

• Customer Service

• Supervision

• Call Centers

• Cash Handling

• Sales

• Computer Networking

• Bilingual French/English

• Microsoft Office & HTML5

Work Experience

Front Desk Agent, Hyatt Place – Indianapolis, IN, August 2021 to Present

• Welcome and check-in guests in and out of the hotel and answer telephones.

• Provide outstanding customer service ensuring guests feel "at home."

• Greet guests and complete the registration process to input and retrieve information from the database.

• Confirm guest information, room selection/location, code electronic keys, and provide welcome packets.

• Check-out guests, process credit/debit cards, and accept and record various forms of payment.

• Demonstrate hotel and product knowledge regarding room categories, room rates, packages, promotions, the local area scene, and general information.

• Respond to guest inquiries/requests and resolve issues in a timely, friendly, and efficient manner.

• Coordinate activities with other departments such as Housekeeping, Maintenance, etc. Sales Associate/Cashier, DICK'S Sporting Goods – Indianapolis, IN, June 2020 to November 2021

• Provided register coverage and ensured strong customer service standards were met. Team Leader, Pitney Bowes Presort Services – Indianapolis, IN, May 2015 to June 2020

• Supervised machine workers.

Customer Service Associate, Amazon Fulfillment Center – Indianapolis, IN, March 2007 to January 2015

• Monitored lost prevention.

Customer Service Rep, St. Francis Hospital, Heart Center (Call Center) – Indianapolis, IN May 2007 to March 2011

• Provided quality service, addressed problems, and took patient orders. Cashier/Customer Service, Massachusetts General Hospital – Boston, MA, May 2004 to February 2007

• Took patient orders.

Education

C.E.I – Boston, MA

College credits in Computer Information Systems, August 2005 to September 2006 Bunker Hill Community College – Boston, MA

College credits in Medical Assisting, September 2003 to June 2005 Madison Park High School – Boston, MA

High School Diploma, June 2003

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