Patricia D. Murray

**** ******** *** ***** **** *4320

Mobile Numbe:r 330-***-****

Email:ad187o@r.postjobfree.com

CAREER SUMMARY

Caring and friendly customer service professional with 10+ years of experience in consumer business, insurance and B2B settings. Excited about the prospect of working with your company to improve the customer experience and increase retention through an expedited resolution for any customer related concerns. In addition, to an innovative Program Manager with a proven track record of strategically guiding organizations to reach goals. Adept in overseeing progress of operations and monitoring various church projects. Experienced in leading staff membersand evaluating project progress to achieve timely results. EXPERIENCE

Customer Solutions Agent/Policy Operations

Homesite Insurance Agency Akron,Ohio

November 2019-July 2023

● Customer Relationship Management / Account Management

● Quickly triaged incoming calls, and escalated calls when necessary

● Processed, updated and applied payments

● Familiarity with products and services, assisting policyholders with understanding their coverages, deductibles, claims and various programs that the company offer

● Assisted customer with online servicing

● Consultative Sales

Customer Service Representative

Liberty Healthshare North Canton,Ohio

July 2017- November 2019

● Medical Claims Processing/ Denials

● Claim Auditing

● Medical Research

● Answering High Volume Incoming Calls

● New Hire Training on Policies and Procedures/Testng

● Customer Relationship Management / Account Management Customer Service Representative/Claims Processor

Ameridial Inc Barberton,Ohio

August 2014-November 2019

● Provided fundraising for various legal, political, and personal platforms.

● Processed payments,change payment methods,and processed direct mailings.

● Customer Relationship Management / Account Management

● Provided support to providers and policyholders regarding medical claims being being denied, reviewed, updated, and prepared claims for resubmission

● Conflict Resolution

Project Manager

Kingdom Bible Mission Church Akron,Ohio

March 2012-Present

● Manage project contacts and schedules

● Prepared proposals and costs estimates for projects

● Lead church projects and initiatives based on needs and goals.

● Time Management

● Lead, organize, and direct team to achieve desired goals

● Reviewed various platforms with customers, to match them to correct platform

Soft Skills

Communication * Teamwork * Adaptability * Problem solving * Leadership * Work Ethic Organization

Hard Skills

Customer Service * Microsoft Office * Project Management * Analytical Processing Marketing * Time Management * Budgeting * Content Moderator EDUCATION

Franklin University Columbus, Ohio

Business Management (BA) Expected graduation 2024

(Still In Progress)

Stark State College North Canton, Ohio

Business Management; Health Services 2014

Stark State College

Organizational Leadership North Canton, Ohio

2012

Youngstown University Youngstown,Ohio

Business and Communication 2009

Urbana University Urbana, Ohio

Associates of Arts 1998

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