Operations Manager Customer Experience

Francheska Blandino

***********@****.*** 646-***-****

linkedin.com/in/francheska-blandino-6699b893

Summary

-Mother of two amazing children 10 and 7 who challenge and motivate me daily.

-18 years retail experience

-Medical billing and accounting study in Hostos Community College for business management and healthcare management.

-Experience manager with Best Buy marking 14 years this years multiple roles and determined to continue to grow.

-Personal and business knowledge managing operations

-Supporting employee well being, coaching and development.

-Customer service support to build and support members experience. Experience

Experience Manager

Best Buy

Oct 2021 - Present (6 months +)

Drive a positive customer experience by building relationships and providing solutions to their needs. Enable and empower our employees to drive a world-class customer experience as they deliver Best Buy's customer promise.

Executes end-to-end employee experience strategy across the micro-market to drive seamless customer experiences

Analyze performance indicators against business strategies and leads their team to facilitate growth or improve results.

Continue to lead our efforts to maximize results or provide course correction as needed. Operations Manager

Best Buy

Oct 2016 - Present (5 years 6 months +)

Ensures efficient and effective customer experiences Oversees all store HR practices and audits compliance processes Monitors controllable expenses and partners with leadership for informed decision making Directly supervises, trains, develops, and retains key holders and associates Builds a diverse pipeline of talent for future opportunities Celebrates and recognizes successful moments everyday Operations Manager

Best Buy

Feb 2014 - Oct 2016 (2 years 9 months)

Ensures efficient and effective customer experiences Oversees all store HR practices and audits compliance processes Monitors controllable expenses and partners with leadership for informed decision making Francheska Blandino - page 1

Directly supervises, trains, develops, and retains key holders and associates Builds a diverse pipeline of talent for future opportunities Celebrates and recognizes successful moments everyday Operations Supervisor

Best Buy

Apr 2011 - Feb 2014 (2 years 11 months)

Drives a positive customer experience by building relationships and providing solutions to their needs. Creates and sustains positive customer and employee experiences. Drives localized customer and employee strategies and shares trends with the operations manager. Identifies opportunities in their store to improve the customer and employee experience. Leads efforts to maximize or course-correct results. Inventory Specialist

Best Buy

Aug 2009 - Apr 2011 (1 year 9 months)

Assists customers with basic shopping needs and ensures their needs are met. Prepares products to be shipped to other stores and costumers’ homes. Uses established safety guidelines while operating store equipment. Completes daily replenishment to ensure product is fully stocked on the sales floor. Ensures products are properly secured to reduce loss and eliminate hazards to team members and customers.

Processes online orders and assists customers and other employees with in-store product pickup. Prepares merchandise and displays to ensure customers can see what’s possible and purchase products without delay.

Receives, ships, and records store inventory.

Inventory Specialist

Best Buy

Oct 2008 - Aug 2010 (1 year 11 months)

Assists customers with basic shopping needs and ensures their needs are met. Prepares products to be shipped to other stores and costumers’ homes. Uses established safety guidelines while operating store equipment. Completes daily replenishment to ensure product is fully stocked on the sales floor. Ensures products are properly secured to reduce loss and eliminate hazards to team members and customers.

Processes online orders and assists customers and other employees with in-store product pickup. Prepares merchandise and displays to ensure customers can see what’s possible and purchase products without delay.

Receives, ships, and records store inventory.

Inventory Analyst

Staples

Sep 2003 - Jun 2008 (4 years 10 months)

Implement policies, procedures, set up systems and created trainings with best practices on how to manage and maintain healthy operations.

Francheska Blandino - page 2

Managed product validation and accuracy for financial purposes. Managed supplies, store set up, replenishment. Responsibility ranged from cash management to client services.

Education

CUNY Hostos Community College

Associate's degree, Business, Management, Marketing, and Related Support Services Feb 2008 - 2010

Herbert H. Lehhman High School

High School, High School/Secondary Diplomas and Certificates 2000 - 2003

Licenses & Certifications

Covid tracing - Covid Testing NYC

Skills

Operations Management • Operating Systems • Team Management • Sales Management • Time Management • Research • Employee Training • Employee Engagement • Management • Leadership Francheska Blandino - page 3

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