from the desk of

AMBER L.

LARGENT

tel 580-***-****

@ ad184q@r.postjobfree.com

Summary

Driven by innovation and a commitment to excellence, I blend tech- savvy problem-solving with a keen eye for design. My experience as a call-center veteran enriches my work with a unique mix of interpersonal and technical skills. Constantly refining my craft, I embrace feedback and approach challenges with a growth mindset and meticulous attention to detail. Championing servant leadership and efficient processes, my project management style is agile, accountable, and proactive in anticipating challenges.

Experience

Training Developer (New Product Team), Apple Inc, Remote July 2012 - Present

2016 - 2023 Senior Specialist

2013 - 2015 T2 Technical Care (iOS & Mac)

2012 - 2013 T1 Technical Care (iOS)

• Developed self-guided training (e-learning) modules that were translated and delivered to over 38k people worldwide.

• Project managed and trained the media development team, ensuring quality while developing supplemental training materials.

• Created dozens of workshops for use by the AppleCare Continuity+ organization for over 6 years.

• Completed Instructor Qualification Course (IQC), Virtual Instructor Qualification (VQC), H2H T3 and accreditation.

• Training tested: over two years as a Senior Advisor Trainer and four delivering content as a Senior Specialist. Maintained an average instructor rating of 4.67 out of 5.

• Created the communications team, developing and managing policies on ConnectMe and Gather, and assisting in the transition to a 3rd platform, Chorus.

• Created branding, communication strategies for Org.

• Completed Leadership Academy in 2022.

Education

Master of Science in Instructional

Design and Technology University of

North Alabama, Florence, Alabama

May 2024 GPA 4.0

Bachelor of Science in Interdisciplinary

Studies: Business, Computer Science,

and Project Management Liberty

University, Lynchburg, Virginia

Dec 2021 GPA 3.52

Certifications

Apple

•Certified Associate in Mac

Integration

•Apple Certified Support Professional

•Apple Certified iOS Technician

Scrum Alliance

•Certified Product Owner

•Certified Scrum Master

CompTIA

•CompTIA A+ Certification

•CompTIA Project+ Certification

Awards

AppleCare Excellence Award (ACEA)

June 2016 & Feb 2023

Rotations/Experiences

• Apple Retail Genius Rotation

• AppleCare Training Senior Advisor Trainer

• Corp Procurement Facilitator & Instructional Designer

• AppleCare Training Instructor

• AppleCare Training Flex Instructional Designer

• AppleCare Training Guided Path Training Developer Delta Sigma Pi Phi Kappa Phi

Skills

• iWorks

• Microsoft Office

• LMS (AppleLearn, Canvas)

• Camtasia / Final Cut Pro /

Compressor

• HTML Editing

• Adobe Captivate, Illustrator

• Pixelmator Pro

• ADDIE

• Bloom’s Taxonomy

• Andragogy (Adult Learning Theory)

• Pedagogy (Learning Theory)

• Project Management - Wrike, Miro,

Quip, MS Project

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