Customer Service Program Manager

GUS “TANK” RAY

Flower Mound, TX

**************@*****.*** I 931- 266- 5336 I linkedin.com/in/gus-ray-67744b100

FLEET MANAGER I SAFETY COORDINATOR I PROFESSIONAL CDL LICENSED DRIVER

Seasoned and driven customer-focused manager and administrator of transportation programs, vehicles and fleets, safety, and workflow. Diverse experience across businesses as a driver, program manager, safety engineer and developer and enforcer of policies and processes. Organized, detailed and committed to excellence in all aspects of the position and in relationships with customers, both internal and external. Strong ability to wear many hats, flexible and versatile in the unexpected. Sees the possibilities, thrives in continuous improvement and removes roadblocks to efficiency and effectiveness. Performs in a team environment and as an individual contributor and leader interfacing cross functionally. Views responsibilities as a mission to be accomplished to the best of one’s ability and in the best interests of the company and individuals. Operates as a lead and trainer, promoting customer excellence. Perfect driving record with zero accidents over 23 years. United States Army Veteran with high security and international experience. Described as motivational, respectful, upfront, ethical, disciplined, and a hard-working professional.

PROFESSIONAL SKILLS

PEOPLE: Training & Development I Customer Service I Leadership Skills I Accident Prevention Strategies

ANALYTICS: Processes & Procedures I Compliance & Regulations I Data Driven I Goal Oriented I Safety I Logistics Management I Shipping & Receiving I Equipment Delivery I Tracking & Documentation I Operations

MECHANICAL: Comprehensive I Extensive Knowledge I Hands-on I Vehicle Maintenance

FLEET: Maintenance I Repair I Touch up I Costs and Pricing I Negotiations I Interstate

RELATED EXPERIENCE : CDL-A I CDL I CDL B Class B I Box Truck I Moffitt/Truck Mounted Forklift I Lead Driver I Tractor-Trailer I Tanker I Commercial Driving Experience I Forklift I Delivery Driver I Flatbed I Freight I Load & Unload I Route Driving I Heavy Equipment Operation I Mechanical Knowledge I Transmissions I Security

PROFESSIONAL EXPERIENCE

METRO TRAILER LEASING, Dallas, TX April 2022 to Present

Lead Driver/Trainer, Maintenance Supervisor

In charge of fleet, safety, maintenance and repair, logistics, and physical inspections and fleet volume.

Monitor and track HOS for drivers.,

Track and warranty completion of maintenance of Branch fleet, minimizing costs and advising on relevancy and need of repairs, prioritizing by critical needs and demands.

Ensure safe, on time, on budget delivery of multiple types of trailers to customer locations.

Monitor upcoming safety regulations, keeping in touch with the changing compliance landscape.

Guarantee safety training, oversee safety violations and provide corrective actions.

Advise on improvements and detailed implementations of company and divisional plans.

Sell services and form lasting internal and external customer relationships.

Aligned fleet volume to future internal and customer needs, ensuring availability and reliability.

Provide on-the-spot customer service and respond immediately to unexpected needs and situations.

Problem-solve, using data and analytics, arriving at cost effective, practical solutions.

PINCH FLATBED INC January 2022 to April 2022

Flatbed Driver, Houston, TX

Ensured safe delivery of precious metals from Dallas to customers and local yard in Houston TX.

ROAD BURNS TRUCKING INC., Wylie, TX July 2021 to January 2022

Truck Driver Class A, contractor

Delivered merchandise to clients, fostering customer service and relationships.

Diagnosed and resolved customer complaints in a timely and effective manner.

Loaded and unloaded tractor trailer and fleet.

Adhered to and promoted Department of Transportation (DOT) regulations.

Represented the company professionally, growing the reputation and the business.

D1 TRANSPORTERS LLC, Seagoville, TX March 2020 to July 2021

Amazon Driver

ALLEY CASSITY STONE AND BRICK, Clarksville, TN July 2019 to March 2020

Driver, Supplied building materials for residential and commercial buildings.

QUEEN CITY DISPOSAL, LLC., Clarksville, TN July 2018 to July 2019

Contractor

L&W SUPPLY,Nashville, TN July 2017 to July 2018

Delivery Driver, contractor

Safe delivery of products in a timely and courteous manner, driving commercial routes.

Maintained accurate and complete financial documentation.

Inspected and maintained cleanliness of fleet

LABATT FOODS, Dallas, TX November 2016 to July 2017

Route Driver

HUTTIG BUILDING PRODUCTS, Dallas, TX January 2015 to November 2016

Route Driver

TRILLIUM DRIVERS, Carrollton, TX January 2012 to January 2015

Functioned as a Fill-in Driver, Regional Driver, and Driver Trainer

EDUCATION and CERTIFICATIONS

ASSOCIATE DEGREE IN PSYCHOLOGY I Colorado Christian University, Lakewood, CO

Commercial Driver's License (CDL), Class A, TX, Endorsements: N (Tank vehicles)

Secret Clearance Tanker Endorsement

MILITARY SERVICE

United States ARMY, Infantryman, Sniper. Combat Medic

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