Cybersecurity

Courtney Campbell

Capitol Heights, MD ***** Cell: 860-***-**** Email: ********************@*****.***

Summary: Results-driven Social Worker with a strong passion for cyber security and a desire to apply my skills in a new field. 5+ years of experience utilizing my analytical mindset problem-solving abilities, and strong communications skills in the Social Work field. I am looking to take these skillsets and switch careers to contribute to the protection and sensitive information and the prevention of cyber threats. Strong knowledge of Information Security, Continuous Monitoring (ISCM), Security Control Assessments (SCA), Risk Management Framework (RMF) Process, Threat Analysis, Incident Response, and the NIST SP 800 Series.

Skills:

- Solid knowledge of risk assessment, threat analysis, and incident response in the cyber security domain.

- Familiarity with network security concepts, encryption algorithms, and vulnerability assessment tools.

- Excellent communication skills, adept at conveying complex information in a clear and concise manner.

- Detail-oriented with a strong ability to analyze data and identify patterns or anomalies.

- Collaborative team player, capable of working effectively in diverse environments.

Experience:

Employee Assistance Program- Work-life Analyst Hartford, CT (Remote) Aetna December 2017- Present

Experienced call center professional adept at handling high call volumes, providing support to members and providers, and facilitating access to available services. Skilled multi-tasker capable of taking calls, performing intakes and assessments, and utilizing chat systems to deliver consulting and valuable information to members. Proficient in assisting individuals across the United States in determining available services in their area as well as performing screenings to determine eligibility for state and federal programs by evaluating income, household size, and other relevant factors.

●Works in fast-paced call-center environment accepting 30+ incoming calls per day from member’s and providers to assist in bridging the gap for available services.

●Provides services through a chat-system where members can receive consulting and other valuable information as an alternative to talking on the phone.

●Assists members throughout the U.S determine their eligibility for state and federal programs based on their income, household size and other determinable factors.

●Serves as a liaison between members and community service providers.

●Provides resources and referrals to individuals experiencing financial hardship, homelessness, food insecurity, eviction anxieties, and mental health and wellness concerns.

●Locates various childcare and eldercare services for members.

●Analyzes and interprets data collected through surveys and questionnaires to determine most common issues discussed during intakes with members.

●Assists Medicare and Medicaid members with applying for various programs and services to assist with daily living expenses.

●Offers brief in-the-moment insurance counseling to assist members with questions they may have regarding their Medicare/Medicaid insurance plans.

●Conducts research daily that assist members with locating stable housing, rooms for rent, shelters, financial assistance with household and medical expenses as well as other services.

●Participates in monthly meetings with team members and supervisors.

●Performs in-house calls audits to ensure customer satisfaction standards are being met.

●Acts as a proctor for new hires during training. Assists in monthly onboarding and shadowing on an as-needed basis.

●Proofs and evaluates research documents for mechanical correctness for other team members daily.

●Advises supervisors on potential work-process improvements.

●Performs follow-up calls to members to assess the quality of services provided.

●Assists supervisors with various projects to present how the execution of our services are carried out.

Education and Training: - M.S in Cybersecurity, Baypath University September 2024

- Bachelor of Arts, Social Work, Western CT State University May 2017

- CompTIA Security+ Certification June 2023

- Cybersecurity Bootcamp May 2023

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