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Customer Service

Location:
Boston, MA
Posted:
December 25, 2023

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Resume:

Kimberly Weathers

**Nott Street Apartment ***, Hyde Park, MA 02136 978-***-**** ad17zq@r.postjobfree.com OBJECTIVE: To obtain a position that will enable me to utilize my strong organizational and leadership skills, security experience, and desire to protect and serve.

SKILLS:

• More than 17 years of experience as a security officer

• Excellent leadership skills and ability to train and supervise staff

• Strong communication and interpersonal skills

• Critical thinking skills and ability to work under pressure in a fast-paced environment

• Knowledge of MS Office

• CPR and AED Certified

EXPERIENCE

Fleetlogix, East Boston, MA

Lead Driver June 2021-Present

● Drive cars from one location to another on the rental car lot premises.

● Drive rental car returns to the car wash or “quick turn area” usually on the same lot, but occasionally off site, for cleaning and then transport back to the customer site for re-renting.

● Operate the motor vehicle in accordance with all company and customer policies and adhere to state motor vehicle laws.

● Respond to directions given by dispatch to deliver vehicles to the appropriate location.

● Maintain strong customer service, both internally and externally.

● Follow specific customer policies for preparing vehicles for rental.

● Meet productivity standards and benchmarks in assigned location.

● When necessary, move vehicles that are out of service to an outside facility. Massachusetts Bay Transportation Authority, Boston, MA. February 2020- June 2021 Part-time Streetcar Motor Person

• Observe signal systems according to Authority guidelines.

• Assume responsibility for the safe conduct of passengers in emergency situations.

• Prepare accident reports, vehicle and wayside defect reports when necessary and distribute to the proper Authority personnel.

• Assist line officials in rectifying problems with train that would impede or disrupt service.

• Assist in the safe evacuation of passengers from train when emergency conditions warrant this action.

• Refer any problems or unusual occurrences to their supervisor.

• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.

Fleetcorps, Dorchester, MA. June 2019- March 2020

Driver

• Drive cars from one location to another on the rental car lot premises.

• Drive rental car returns to the occasionally off site.

• Operate the motor vehicle in accordance with all company and customer policies and to state motor vehicle laws.

• Maintain strong customer service, both internally and externally.

• Meet productivity standards and benchmarks in assigned locations.

• When necessary, move vehicles that are out of service to an outside facility. Federal Express, Boston, MA September 2018- January 2020 Courier - Swing Driver (DOT)

• Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.

• Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.

• Answers customer questions on FedEx features of service and keeps customers informed about the company and its services.

• Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat and accurate.

• Determines legality of packages including special requirements for dangerous goods and international shipments; separates packages by service type and destination, in accordance with established procedures.

• Scans packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.

• Ensures customers have adequate supply of FedEx materials for shipping.

• Transports packages as required for sorting operations.

• Cleans and performs minor maintenance to company vehicles as necessary, maintains neat and clean personal appearance to uphold company's public image.

• Lift 75lbs and maneuver more than 75lbs if necessary United States Postal Service, Boston, MA June 2018-September 2018 City Carriers Assistant

• Routes or all mail in sequence of delivery along an established route. Rearranges and relabels cases as required.

• Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently.

• Handles undeliverable mail in accordance with established procedures.

• Delivers mail along a prescribed route, on foot or by vehicle, picking up additional mail from relay boxes as needed and accepts letters from mailing customers.

• Uses portable electronic scanner as instructed.

• Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail.

• Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.

• Furnishes customers with postal information and provides change of address cards and other postal forms

• Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

Transportation Security Administration, Boston, MA October 2006 – February 2018 Transportation Security Officer

• Provided frontline security and protection of travelers

• Maintained focus and awareness of behavioral changes to make effective decisions in crisis and routine situations

• Prevented suspicious items and weapons from being transported onto aircraft by operating screening equipment

• Provided initial onboarding, trained and oversaw new security officers

• Controlled terminal entry and exit points

• Screened Employees throughout the Airport to neutralize insider threat

• Screened Incoming Aircraft before passengers board

• Retaining and implementing knowledge of all applicable Standard Operating Procedures

• Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. Sally Beauty Supply, Boston, MA June 2006 – October 2006 Sales Associate

• Organized merchandise throughout the store, prepared packages to be shipped and sent out in a timely matter. McDonald’s, Boston, MA January 2006 – June 2006

Cashier

• Managed daily monetary transactions, restocked supplies as necessary and maintained cleanliness Target, Boston, MA August 2005 – December 2005

Photo Lab Technician/Sales Associate

• Developed, priced, and packaged photo orders in both black and white and color

• Cleaned the chemicals in the Kodak professional photography machine

• Monitored customer flow and assisted customers during downtime Securitas USA, Boston, MA September 2000 – July 2005 Security Guard

• Watched for irregularities in the buildings and enforced policies

• Recorded and reported needed information to supervisor

• Patrolled and inspected buildings for illegal entry, fire and doors left unlocked Bell Atlantic, Boston, MA September 1997 – September 2000 Service Splicing Technician

• Set up safety equipment before working in manholes or traveling up poles

• Wired inside and outside of customers’ homes

• Provided customers with telephone service by getting dial tone to the central office EDUCATION

Massachusetts Bay Community College Boston, MA, General Classes, 1999-2000 Madison Park Technical Vocational High School Boston, MA High School Diploma; Certificate in Building Maintenance, 1999



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