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General Labor Customer Service

Location:
St. Catharines, ON, Canada
Posted:
December 25, 2023

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Resume:

AUGUSTINE OKYERE

** ********* ******, ******** *** L8L7G9

+1-204-***-****

augustineokyere27@@gmail.com

Summary

. Good Communication skills and command of the English Language both oral and written

Capable of accepting heavy responsibilities and can work in harsh and remote locations.

Adaptable, willing to relocate, able to relate well with people of different races and cultures.

Team player, Self-starter, result-oriented and Safety-conscious.

Honest, trustworthy and dependable.

Ability to work with little or no supervision to deliver a sound output and learns fast with high capability.

Creative and innovative with the ability to come out with creative and innovative ideas for the expansion of business.

Proficiency in Microsoft suites (Word, Excel, and PowerPoint). TRAINING & SEMINARS

TIMO Star: (Shipping) Verifies and maintains records of incoming and outgoing goods in a warehouse or distribution center and prepares goods for dispatch.

TIMO Star: (Pre-Op Inspector) Perform daily monitoring and verification tasks as outlined in the HACCP program and issue corrective actions for deviations.

Kofi Owusu Bulk Services (Field Manager). Warehouse Supervision. Perform care and maintenance of assigned tools. Load and unload materials. Energy Bank, Introduction to Loan Management September 2021 and Introduction to Credit Risk Management November 2021. E d u c a t i o n

B.A SOCIAL SCIENCES (ECONOMICS AND SOCIOLOGY) 2008-2012 UNIVERSITY OF CAPE COAST – GHANA

West African Senior School Certificate (WASSCE) 2004-2007 ARMED FORCES SENIOR HIGH TECHNICAL SCHOOL

W o r k H i s t o r y

GENERAL LABOUR 10/2023

POSNER METALS

. Performs factories task

. Ensure workspace effectiveness

. Support other workers in the warehouse

. Moving items in the warehouse

CO-OPERATE MANAGER 01/2020 to 09/2023

TIMO STAR VENTURES Kumasi, Ashanti

Performed all stock taking, business analyses and improved relationships by facilitating existing trade customers.

Added new relationships and revived lost relationships with aim of increasing sales.

Managed over 21workers.

FIELD MANAGER (General Labors Supervisor)

KOFI OWUSU BULK SERVICES. 10/2016 to 12/2019

Design strategies to meet operational goals

Conduct research to find solutions

Oversee, supervise and evaluate employees in the field

Provide training programs to field representatives

I maintained a safe job site by removing any hazards.

Operate machinery and responsible for its maintenance and upkeep.

Assisted skilled trades as needed and load and unload deliveries to the work site. PORTFOLIO MANAGER AND RECOVERY OFFICER 05/2015 to09/2016 ENERGY Bank Kumasi, Ashanti – Ghana

Coordinated with loan officer to identify loan write off clients and classify them into different categories according to combination of their willingness to pay and capacity to pay

Collection of debts prior to legal recovery proceedings.

Called third-partypayers to detect problems such as claims denials and deferrals affecting payments.

Pulled supporting documentation for planned recovery actions.

Able to recover about 60% of bank yearly target of non-performing loans. CUSTOMER SERVICE REPRESENTATIVE 06/2014 to 04/2015 Energy Bank Kumasi, Ghana-Ashanti

Provided information on account opening requirement to prospective and existing customers.

Interviewed prospective customers to elicit relevant information for account opening.

Processed customer service orders promptly to increase customer satisfaction. WAREHOUSE WORKER 09/2012 to 05/2014

TWELLIUM INDUSTRIAL COMPANY Ghana

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

Reviewed order slips picked products and staged merchandise to be shipped.

Received new stock and input values into computer system. TWELLIUM INDUSTRIAL COMPANY - GHANA

To initiate action for stoppage of further purchasing when stock level approaches maximum limit.

Communicated product quality and market comparisons by creating sales presentations.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

AGENT SERVICES AND SALES (INTERNSHIP) 06/2010 to 10/2010 ALLIANZ LIFE INSURANCE Kasoa, Ghana- Central Region

Promoting and selling of insurance products and services to customers. CUSTOMER SERVICE OFFICER(INTERNSHIP) 06/2009 to 09/2009 Garden City Savings and Loan Limited Kumasi, Ghana-Ashanti

Worked well in team setting, providing support and guidance.

Gained extensive knowledge in data entry, analysis and reporting. SUPPORT STAFF (INTENSHIP) 06/2008 to 09/2008

Amen Publishing, Advent Osu, Accra -Ghana

Managed filing system entered data and completed other clerical tasks.

Assisted customers with account setup, product selection and troubleshooting.

Processed customers’ orders using established processes to support accuracy and consistency.

L a n g u a g e (s )

Read, write, and speak fluent English & Asante Twi. R e f e r e e s

Available Upon Request



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