Customer Service Administrative Assistant
Resume:
Melissa Reuter-Leber
West Bend, WI *****
*****************@*****.***
Work Experience
In-Home Caretaker
my father
September 2023 to Present
I was blessed to have the time off and opportunity to set my father up with home-care. I currently take care of all his needs and when I gain employment away from home, a full time nurse will replace me. Shipping and Receiving
Signicast - Hartford, WI
July 2023 to September 2023
Shipping parts locally and overseas. Received parts into system and preformed quality control before parts left company. Used sit down and stand up forklift. Delivery Driver
Amazon Fulfillment Associates - Sussex, WI
June 2019 to May 2023
Deliver packages to customers in a timely and professional manner. Follow customer instructions, set up routes for other drivers, operate nasdex camera system, and new hire training Human Resources Administrative Assistant
Etsy Inc - Saint Petersburg, FL
February 2012 to January 2019
Properly routed agreements, contracts and invoices through the signature process. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Call Center Customer Service Specialist
Etsy Inc - Clearwater, FL
February 2014 to December 2017
Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Resolved customer questions, issues and complaints. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Developed rapport with the customer base by handling difficult issues with professionalism. Warehouse Associate
Sussex plastics - Sussex, WI
June 1992 to August 1997
• Inspection of various plastic items
• Forklift propane/electric stand up/sit down
• Stocking
• Shipping and Receiving
• Quality Control
•
Education
Associate of Arts in Medical in Customer Service in Medical Ultimate Medical Academy - Tampa, FL
2014
Skills
• Administrative Assistant
• Payroll
• Accounts Payable
• Billing
• Outlook
• Receptionist
• Word
• Microsoft Excel
• Delivery Driver Experience
• Human Resources
• Driving
• Office Management
• Accounts Receivable
• Bookkeeping
Certifications and Licenses
Driver's License
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