Customer Service Administrative Assistant
Resume:
Brenda Garza
Customer Service Professional
***.******.*****@*****.***
Professional Summary
Experienced Customer Service Professional who offers administrative support with attention to detail and organizational skills. Maintains strong written and verbal communication skills. Proven ability to manage multiple projects in a fast-paced work environment. Positive relationships internally and externally with clients and associates. Demonstrated success in deadline-driven environments and business support roles that ensures an immediate and lasting impact. Quick to learn and master new technology.
Skills
● Customer Service
● Strong Organizational Skills
● Accounts Payable and Receivables
● Maintain and Update Budgets
● Inventory Management
● Strong Attention to Detail
● Data Entry
● Document Management
● Excellent Communication Skills
● Scheduling Efficiency
● Insurance Verification
● File Management
● PowerPoint
● Calendar Management
● Microsoft Excel, Word, and Outlook
● Microsoft Teams
Experience
Patient Service Representative
Village MD Aug 2022 to Feb 2023
Call Center work at home liaison between the patient and the clinics we were servicing Answered a high volume of calls
Responsible for scheduling appointments for clinics inside of Walgreens. Receiving Insurance Information. Checking for Network Availability Ensured calls were directed to appropriate person or department Applying Referral Requests for Specialist appointments. Acted as a Liaison with the clinic to get referral approved and sent to appropriate office. Administrative Assistant
Unique Employment/Caterpillar Corporate Office Feb 2022 to July 2022 Responsible for setting up the office for daily tasks. Finding Inventory list that needed to be picked to send to the factory weekly. Create Excel Sheets with the list of parts for inventory with Tractor Parts. Responsible for finding specific parts in the warehouse. To Create labels with specific NDC numbers designed by the company to label crates. To manage and note in the system the entire load listed and exactly what was sent. Create a price list for the amount of parts and the prices for each. Administrative Assistant
Koala Cooling Air Conditioning Service April 2021 to Oct 2021 Professionally greeting customers and answered a high volume of calls Responsible for scheduling appointments and coordinating work with service team Ensured calls were directed to appropriate person or department Informed customers about services provided, warranties offered, and payment plans Maintained and updated inventory
Administrative Assistant
Brook Source – Williamson County COVID Cases April 2020 to March 2021 Efficiently maintained daily records of COVID cases Collecting and organizing data based on demographics and outcomes of each case Maintained the privacy of all clients and their medical history and insurance Strong attention to detail to ensure data was updated and maintained for reporting Insurance verification and filing
Office Manager Oct 2019 to March 2020
Leading Edge Personnel - Austin Physical Therapy
Greeted all patients, ensuring they received outstanding first impressions of the company
Answered calls from referring Doctors and patients Scheduled appointments
Accounts Payable and Receivables
Verified insurance and assisted with insurance claims Promptly responded to emails from referring Doctors and medical carriers Maintained organized documents
Call Center Specialist and Administrative Assistant Aug 2018 to Oct 2019 Harte Hanks
Responsible for educating Federal Employees on insurance options Maintained a vast knowledge on Medicare Insurance & processing Medicare Claims Managed high call volume
Effectively worked as a liaison between clients and Physicians Administrative Assistant May 2014 to Aug 2018
Hallmark Insurance - Fort Worth, TX
Developed new filing and organizational practices providing cost saving to the company Greeted all clients, ensuring that they received an outstanding first impression Responsible for maintaining office equipment and supply inventory Data entry and rating of insurance policies
Assisted with office shipping and mailing of monthly accounting invoices to agents Coordinated and scheduled meetings
Education
Associates of Applied Education in Business Administration Sept 2018 3.3 GPA National American University – Georgetown, TX
References
Carol Faulder
Hallmark Insurance
Cindy Kovar
Texas A&M Safety Program Director
Shawn Fagan
Supervisor Village MD
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