Hermina Pharr

Conroe, TX *****

ad17oq@r.postjobfree.com

+1-936-***-****

Authorized to work in the US for any employer

Work Experience

United Healthcare Licensed Agent

UnitedHealth Group - Conroe, TX

May 2022 to May 2023

I assisted Medicare customers with Aep & Oep.

Tax Accountant and Desk Support

TaxACT - Conroe, TX

December 2022 to April 2023

I assisted Clients with taxes desk support.

Tax Associate

Minority Tax Pros - Conroe, TX

January 2021 to April 2023

Assist Individuals with their Tax preparation for this season. Supervisor

Cigna - Conroe, TX

July 2021 to March 2022

I Supervise a Team of 40 Licensed Agents. I manage New enrollments, upgrades and changes. I manage Sales metrics for all Agents.

Licensed Insurance Agent

Assurance IQ - Houston, TX

January 2021 to March 2021

Assisted all Assurance customers with their health benefits during OEP Season. Assisted all 65+ Medicare

& all Medicaid recipients.

Licensed Insurance Agent

Teleperformance - Houston, TX

October 2020 to January 2021

I worked with the Assurance project helping customers with their health benefits during AEP Season. Assisted all 65+ Medicare & all Medicaid recipients. Tax Accountant, Payroll and Java Web

Seitel /Zenefits - Houston, TX

October 2018 to January 2021

I worked on Corporation Tax and Payroll ledgers. Assisted with Quarterly taxes and payroll taxes that needs to be consolidated and adjusted. Java and Web Designer projects. Benefits Specialist

Aon - The Woodlands, TX

July 2019 to December 2019

I assisted Retirees with their accts related to their Retirement benefits. Assisted clients with their Social Security, Disable & Pre SS clients with Health Benefits. Java and Web Designer/Developer/Technical Support

HostGator - Houston, TX

December 2018 to December 2019

Help customers by troubleshooting issues pertaining to their Websites, Servers issues,

& Technical Support. Java and Web Designer.

Tax Associate / Seasonal / Contract

Crystal Clear Tax - Sugar Land, TX

October 2016 to May 2019

I am a Mobile Tax Expert. Currently preparing taxes for Personal and Business clients. Performing my customer skills, as well.

Benefits Advisor Manager

Aon - The Woodlands, TX

June 2018 to August 2018

Assisted Benefit Advisors with enrolling new and existing customers. Monitoring calls and assisting employees with questions.

Insurance Sales Agent / Contract

Family Heritage & Allstate Benefits - Houston, TX

March 2017 to December 2017

I was a Licensed Insurance Sales Agent for Family Heritage & Allstate Benefits. I am currently an Independent

Agent.

Java and Web Technical Support Specialist / Seasonal/ Contract Sutherland Global Services - Houston, TX

October 2015 to November 2016

I was a Technical Support with Business Owners who purchased Intuit Tax Software. I was troubleshooting their Hardware/ Software. Java and Web support. I also assisted Clientele with Customer Support. Sales Manager

Appstar Financial - Missouri City, TX

March 2015 to November 2015

Responsibilities

I was Account Sales Manager that included following up with new set appointments. I signed up Business Owners with our credit card processing company. I sold Merchant Services and installed our products and services.

Accomplishments

I was selling and retrieving new clients, (Business Owners) on a daily basis. I sold and installed our products and services for our clients. I maintained an average of 20 + sales a month. The normal sales per Account Mgr. Is 10- 20 monthly.

Skills Used

I used my professional Sales and Customer Service skills, as well as my Management skills. Csr/ Commercial Sales

Just Energy - Houston, TX

January 2013 to February 2015

Responsibilities

Assisted Commercial Customer incoming calls, achieved renewal sales for Just Energy customers. Accomplishments

I was promoted from Residential Department to Commercial Department after 4 months of employment., received Top sales person certificates for half the year in 2014. Skills Used

I used my Customer Service skills as well as my Sales skills. RF Engineer /Sales & Management

Telsource Telecommunications - Houston, TX

January 2010 to January 2013

Responsibilities

I performed RF Engineer duties as Assessing implementation and installation. I assisted customers on a dialer for new sales & renewals. Accomplishments

I was promoted from sales representative to Manager after 1 year of employment.I was top sales person for various campaigns. (Verizon, Sprint, Att, Time Warner Cable. ) I managed the Time Warner Sales campaign in the Northern part of the U.S.

Skills Used

My Sales skills & Management skills.

Sales Manager

Utility Masters - Houston, TX

January 2007 to January 2010

Responsibilities

I managed 3 stores with 10 + Sales representatives to retrieve/ sign up new ATT customers. Accomplishments

I was promoted to Sales Manager after 6 months of being a Sales representative. I was top sales representative for 6 months, before I was promoted to Sales Manager. Skills Used

I used my good verbal communication as well as my Sales & Management skills. Education

Associate in Arts

Houston Community College - Houston, TX

February 2015 to Present

Skills

• My skills are in Property Management, Cost Control, Accounting, Java and Web Designer, Insurance and Benefits Manager/Supervisor, Human Resources, Sales, Sales Manager in the Insurance, Dental front office, Telecom., and Electric Provider Industries (10+ years) (10+ years)

• Residential and Commercial Depts., Licensed Insurance Agent with a General Lines license which includes Life, Health, Accident and HMO, Dental Front Office skills, Accounting ( A/P, A/R, Payroll), Tax Preparer/ Owner, Tax Technical Support, Real Estate assistant / Property tax assistant, Oil & Gas administrator/ Sales, Human Resources administration & all clerical positons. I also have Java and Web Designer and Technical Support experience with Hardware/ Software. (10+ years) RF Engineer Assessing implementation and installation. (6 years) (10+ years)

• Tax Preparation

• Customer Service

• PHP

• ASP

• jQuery

• CSS

• Javascript (6 years)

• HTML 5

• Git

• Android

• English

• Excel

• Financial Services

• Budgeting

• Forecasting

• Microsoft Powerpoint Sales Skills: Influence & Negotiation

• Highly Proficient June 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ c47736105d3a74a22b5aa43016f3173ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• ADP (10+ years)

• Human Resource (10+ years)

• Medic

• Sales Experience (10+ years)

• Oil & Gas Experience

• Dealership Experience

• Office Manager Experience

• Accounting

• Sales (10+ years)

• Outbound sales

• Microsoft Word (10+ years)

• Telemarketing

• Microsoft SQL Server (10+ years)

• Java (6 years)

• User Interface (UI) (10+ years)

• .NET Framework (6 years)

• Microsoft Excel (10+ years)

• Account analysis

• CRM software (10+ years)

• Outside sales

• Windows (10+ years)

• Home care

• Analysis skills

• Team management

• Microsoft Excel

• Sales

• Medicare

• Salesforce

• Leadership

• Communication skills

• Spanish

• Tax experience

• Accounts payable

Certifications and Licenses

Insurance Producer License

Life Insurance License

Enrolled Agent

Senior Professional in Human Resources

Professional In Human Resources

Contact this candidate