Customer Service Representative
Resume:
ABOUT ME
Highly motivated and customer-oriented Call Center Agent with 10 years of
experience in managing inbound and outbound calls, handling customer inquiries and complaints, and providing exceptional customer service. Skilled in using various call center software, such as Zendesk and Five9, to track and manage customer interactions. Possesses excellent communication skills, both verbal and written, with the ability to empathize with customers and provide effective solutions to their problems.
WORK EXPERIENCE
EDUCATION AND TRAINING
LANGUAGE SKILLS
Other language(s):
English
Listening C1
Spoken production C2
Reading C1
Spoken interaction C2
Writing C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Zeeshan Choudhry
Nationality: American
Gender: Male
CONTACT
17400 Wagon Wheel Dr, El Paso,
Texas, 79938
United States (Home)
ad17ns@r.postjobfree.com
m
09/01/2022 – 10/01/2023 Kansas, United States
Manage a large database of prospective student inquiries, handling a high volume of calls per day using CRM. Have engaging conversations focused on identifying and highlighting relevant features of the programs of interest. Assist students with financial aid files, identify suitable scholarships, and figure out financial options.
10/01/2020 – 04/01/2022 Remote, United States
Managing outbound calls and customer service inquiries, generating sales leads that develop into new customers, identifying and assessing customer needs to achieve satisfaction, and securing appointments for the sales team for on-site Solar product demonstrations.
01/01/2019 – 05/01/2020 Dallas, United States
Provide support to a company's sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson. They typically work in a call center or traditional office setting and report directly to a sales leader or team manager.
02/01/2014 – 01/01/2017 Remote, United States
Receive and transmit reliable messages, track vehicles and equipment, and record other important information. Oversee the planning operations of dispatching by coordinating different modes of transport. Structure routes or services and determine the appropriate mode of transport. The freight transport dispatchers provide the legal and contractual documentation for the transporting parties.
01/01/2012 – 01/01/2013 Remote, United States
Responsible for selling a company's products. Answered 15+ calls per hour, exceeding target call rates by 16%. Took 55+ customer orders per shift and made outbound calls for delivery delays or billing issues. Contact Center Agent Education Dynamics LLC
Customer service representative Connected Pronto
Call centre agent Quality Health Care Hospice
Truck Dispatcher Ibex Global
Junior Sales Representative TeleCircuit
Towson Maryland, United States
Website https://www.towson.edu/
Bsc Computer Science Towson University
DIGITAL SKILLS
Microsoft Office Microsoft Word Google Drive SaaS PipeDrive FIve 9 Balto CRM
Contact this candidate