Christina Hood

**** **** ****, **** *****, AR ***03

ad17lh@r.postjobfree.com

Ph: 870-***-****

Education:

Masters in Health Science December 2019

Institution: University of Central Arkansas

Location: Conway, AR

Bachelor of Science Degree in Biology May 2017

Institution Name: University of Arkansas at Pine Bluff

Location: Pine Bluff, AR

Work Experience

Mortgage Servicing Collections Counselor

Arvest Central Mortgage Company

Reach out to customers to discuss delinquency status of account. Also, accept inbound calls that entail various reasons as well as transferring calls to designated people and departments.

Help customers resolve delinquent status of account by advising assistance options to help avoid foreclosure. Discuss both short-term and long-term financial arrangements and/or loss mitigation options to help assist with getting account current.

Inform customers of financial counseling and also potential legal actions that can form.

Respond to customers questions, resolve customer disputes, and help resolve any issues that may arise.

Review mortgage transactions and records and assist with misapplied payments.

Document all actions on customer’s account, provide customer’s with ACH authorization forms, copies of letters, payment histories, authorization forms for third parties, and anything else requested.

Maintain relationships with borrowers, bank associates, investors, realtors, outside vendors.

Comply with bank policy, laws, and regulations..

Arkansas COVID-19 Tracer (Temporary Position) Oct. 5, 2020 - June 29, 2021

Public Consulting Group, Inc

● Refer individuals for testing according to established protocols.

● Provide individuals with instructions for isolation or quarantine.

● Call all contacts of anyone diagnosed with Covid-19.

● Provide contacts with approved information about isolation and quarantine procedures, and if

appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support

Specialist for social resources.

● Collect and record information on symptoms and needs.

● Handle reporting of issues that arise.

Receptionist/ Business Office Assistant July 2017 - March 2020

The Villages of General Baptist Healthcare West

Directed incoming calls to specified recipients and departments.

Engaged and interacted with patients professionally and with a caring attitude.

Improved the organizing of patient filing and records, while always keeping patient confidentiality a priority.

Directed visitors by maintaining employee and department directories.

Performed clerical tasks and provided business office support within nursing home.

Manage resident trust accounts including the distribution of funds and balancing funds.

Strengths and Skills:

Ability to provide clear written and verbal communication.

Offer exceptional customer service skills.

Ability to react calmly and professionally in stressful situations.

Efficient with Microsoft Office (Word, Excel, PowerPoint)

Effective in handling office and administrative tasks within busy practices.

Work cooperatively with other co-workers and team members.

Multi-tasking

Strong organizational skills and detail-oriented.

Able to work in stressful situations.

Volunteer:

Support, engage, motivate, and mentor young adults to be leaders in society and the church. Provide discussion groups to examine real life issues.

Annual Music Workshop - Engaged with community in: 1.) Assisting with distributing of funds. 2.) Assisted with organizing and distributing music books for participants.

Annual Single Parent Scholarship - Modeled fashion show for single parents trying to put their children through college.

Affiliations

The National Society of Leadership and Success (2019)

Tau Mu Iota Biology Club (2015-2017)

UAPB Pre-health Club (2015-2017)

UAPB Vesper Choir (2013-2017)

Young Adult Ministry Committee (2015-present)

Chairman of the Saint Marion District Consolidated Youth (2016)

Advisors for the Saint Marion District Youth (2012 – present)

References:

Available upon request.

Contact this candidate