Sunrise, FL

760-***-****

ad17kz@r.postjobfree.com

NEKODA CAMERON

OVERVIEW

Dedicated customer service professional with 20+ years’ experience across various industries including transportation, health care, airline, restaurant and retail. Passionate about problem solving, communication, training and leadership. Seeking a long-term career with opportunity for continued growth and learning.

EXPERIENCE

UPS Store, Sunrise, FL — Customer Service Representative

2023 - Present

●Answer all incoming telephone calls, emails and customer pick ups

●Communicate effectively with the Customers, Management, Sales Team, and the Operations Team, informing and updating them regularly to guarantee orders of products, delivery and customer objectives are met.Compile and maintain all required paperwork, records, documents and invoices that are required to create and finalize orders

●Process customer orders in a courteous, efficient and timely manner, and review orders and invoices for accuracy

●Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution

Monex Auto International, Sunrise, FL — Transportation Logistics Broker

2019 - Present

●Answer customers in a timely manner

●Provide appropriate rates to customers while maintaining profit margins and ensuring efficient and effective customer service

●Partner with trusted carriers who have passed safer check, have valid insurance and have a positive service record

●Analyze risks/rewards when partnering with new carriers

●Ensure instructions and special requirements are clearly communicated to carriers and warehouse if loads are being picked up or delivered at Vitesse

●Track shipments and ensures delays or issues are communicated to shippers, receivers, team and Customer Service Representatives

Private Health Care, Oceanside, CA — Certified Nursing Assistant/Home Health Aide

2013 - 2018

●Provide patient with in-home care inclusive of preparation of all meals

●Assist patient with all activities of daily living (ADLs)

●Plan and administer all medications

●Always maintain a hygienic and safe environment for patient and ensure patient comfort

●Communicate with patient’s family to ensure care and guidelines are being met

All Stars Sports Bar and Grill, Pompano, FL — Service Supervisor

2006 - 2013

●Assisted with recruitment, hiring and scheduling of 20+ person staff

●Effectively lead in-house training of new staff

●Provided excellent service to customers and addressed issues immediately

●Oversaw inventory control, ordering, food sanitation and quality control of food and beverage

●Supervised the overall performance of food service team

Air Jamaica Holdings, Kingston, Jamaica — Flight Attendant/Customer Service

2002 - 2006

●Assisted passengers with check in, seat assignments, boarding passes and all required forms

●Communicated all flight status updates to passengers

●Maintained a safe environment for all passengers while providing them with excellent service

●Administered first aid when necessary and de-escalated passenger and emergency issues

●Provided training to 15+ new hires on customer service, emergency protocols, safety, and health and sanitation standards

The Jamaica Lottery Company, Red Hills, Jamaica — Owner/Operator

1996 - 2000

●Owned and managed a franchise of The Jamaica Lottery Company

●Hired a team of 10+ staff members and provided training on the use of lotto terminals, cash registers, sales techniques and social responsibility

●Processed all payroll and accounts payable/receivable

●Provided excellent customer service to customers

EDUCATION

Certified Nursing Assistant (CNA) Certificate, 2013 – Health Care Academy of California, CA

Paramedic Technical Certificate, 2009 – Broward Community College, FL

Emergency Medical Technician (EMT) Certificate, 2006 – Florida Medical Training Institute, FL

References available upon request

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