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BERNITA A. EWING

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An accomplished professional possessing excellent customer service skills, is detail- oriented, and has superior communication abilities. Proven track record of providing top-notch support to clients and effectively completing various administrative and staff support tasks for specific departments. Committed to achieving set targets and objectives, and a strong team player with excellent organizational abilities. SUMMARY

216-***-****

ad17jx@r.postjobfree.com

Bernita Ewing

27400 Chardon Road Suite

926 Willougby Hill Ohio 44092

SKILLS

Strong communication skills

Service Excellence

Fraud Prevention

Excellent multi-task skills

Call Center Operations

Customer Retention

Customer Experience

MS Office

Documentation and control

EMIS/Attendance

Record maintenance skills

Office management systems

familiarity

Conflict Resolution

Ticket management

Customer feedback

Complaint Handling

Data Entry

EMIS, ESchoolPlus, Outlook,

PowerPoint, SQL, SSID

Strong interpersonal Skills and

leadership abilities

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT Cleveland Heights School District Renhill Sept 2016 – Mar 2021

Provided comprehensive administrative support for executive-level staff

Performed all administrative duties as assigned

Maintained busy calendars, including scheduling meetings, meeting and greeting visitors and clients, answering phones, and coordinating conference rooms

Compiled and maintained files and records of memos, correspondence, reports, etc. containing highly confidential information

ADMINISTRATIVE ASSISTANT The Muharib Media Group Sept 2020 - Jul 2021

Oversee calendar maintenance, appointment scheduling, and expense report preparation

Read and process incoming memos, emails, and reports to determine their significance and plan their distribution

Create and maintain filing systems for both electronic and physical

Utilize excellent communication and customer service skills to visitors LEARNING ZONE TUTOR AND DRIVER The Salvation Army Nov 2019 - Jun 2021

Assist in every way requested to carry out the spiritual and total mission of The Cleveland West Park Corps of The Salvation Army

Assist in student assessment initiatives in the form of grading and data entry when needed

Responsible for providing enrichment activities as well as homework to a classroom of up to 18 school-aged children

Assist in transportation, meal preparation, and other activities included in the daily operation of the Learning Zone work with the director to create age- appropriate lesson plans

CUSTOMER SERVICE REPRESENTATIVE Oxford Government Consulting Agency Sep 2021 - Present

Address highly escalated complex calls and accurately capture customer interactions to ensure effective resolution and tracking.

Follow established call resolution procedures to effectively address participant inquiries.

Conduct research to identify and meet participant needs.

Perform accurate data entry and utilize relevant applications to efficiently complete tasks.

Collaborate closely with Contact Center Management and provide coaching to agents to achieve team objectives and enhance customer experience. EDUCATION

Coursework Cuyahoga

Community College

Diploma Shaw High School

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