Quality Engineer Analyst

Ravali Madhunala

Email: ***************@*****.***

Phone: +1-551-***-****

LinkedIn: https://www.linkedin.com/in/ravali-madhunala-22a070125 I am Ravali Madhunala currently working as a Salesforce Quality Analyst for the client SALESFORCE. PROFESSIONAL SUMMARY

• 6 years of Professional Experience in IT industry in Testing the Enterprise Applications as a Quality Engineer.

• Experience in Manual Testing, Automation Testing, Functional Testing, Regression, Integration and Smoke Testing Techniques.

• Designed and Implemented Automated Test Scripts using Selenium WebDriver, Java and TestNG.

• Developed and Implemented Automation Solutions for Various Software Applications to Increase System Efficiency and Accuracy.

• Experienced in performing the root cause analysis to identify the underlying issue in the Automation Process and Resolve the same.

• Experience in Testing the Salesforce CRM & Workflow Applications in both Classic & Lightning.

• Experience in Testing Salesforce Applications which are built on Sales Cloud, Service Cloud and Marketing Cloud.

• Experience in Creating Custom Objects/Fields, List Views, and Reports & Dashboards in Salesforce

• Worked with Cases, Contacts, Accounts, Solutions and Reports entities in Sales and Service Cloud Applications.

• Good Experience in understanding the Concepts to effectively converse on Salesforce Billing Requirements.

• Worked in different domains like Health Care, E-Commerce, and Product based Companies.

• Experience in working with Health Care Clients in the Claims & Bills Payment Releases.

• Expertise in Reviewing, Analyzing Business Requirement Documents [BRD], Creating and Developing Test Plans, Test cases and Test Scripts and delivering a Quality Product.

• Experience in Debugging the issues individually which are identified as part of QA testing.

• Experience in Creating Test Execution Reports with Application Screenshots and detailed Information.

• Expertise in Creation and Execution of Test Plans Test Scenarios and Test Cases.

• Worked with business area representatives to perform UAT.

• Experienced in Integration with QNXT, designing Test scripts for Testing of Claims in Development, Integration and Production environment.

• Experienced in Testing QNXT members, Provider, Claims Processing, Utilization Management, Contracts and Benefits.

• Involved in defect management of UAT and Consumer Customer Defects with the PM team to ensure defects are fixed in a timely manner to timely completion of UAT.

• Experience in using SOAPUI for Testing Web Services developed using SOAP, Rest.

• Extensive Experience on SDLC & STLC process that includes translation of requirements into Functional and Technical Specifications, Designing, Developing, Testing Implementation & Postproduction support using development methodologies like Agile, Waterfall.

TECHNICAL SKILLS:

Testing Skills Manual Testing, Automation Testing, DB Testing, Web Services Testing, Accessibility Testing, Exploratory Testing Programming Language

Core Java

Test Management Tools Quality Center

Testing Tools Selenium Web Driver, Postman, SoapUI Bug Tracking Tools JIRA, GUS

Scripting Languages JavaScript

Web Technologies

Salesforce

Database SQL, PL/SQL, Oracle

Operating Systems MS DOS, Windows 98/2000/XP, MAC OS QUALIFICATION

Bachelor of Engineering (GPA: 7.62/10.0) Sept'13 - June'17 Osmania University, India.

WORK EXPERIENCE

Client: SALESFORCE Aug’22 - Present

Role: Salesforce Quality Analyst - I

• Attending Client meetings regularly and refine Test Cases as needed for improvement of the current Test Process.

• Worked closely with PM to understand the Acceptance Criteria.

• Designed and Developed Test Plans, Test Cases, and strategies from Functional Requirements.

• As a part of Operational Analytics team, experienced in working with Salesforce lightning Reports & Dashboards Extensively.

• Experience in creating Standard and Admin Users and ORGS with EE, UE licenses in Salesforce.

• Experience in adding Permissions, Assigning Profiles to Users in Salesforce.

• Experience in Testing the Accessibility testing using MAC voice over.

• Experienced in Cross Browser Testing (Firefox, SAFARI etc.)

• Experience in Preparing the Test Plans that will ensure Comprehensive Test Coverage.

• Developing Test Cases, Test Strategies and walking through the Test Cases with the Development Team.

• Experienced utilizing the Selenium/WebDriver Framework with JavaScript to Create Regression test along with Integration and Functional Testing.

• Organized and Automated Test Cases which resulted in an 80% reduction in the total amount of time spent executing full Regression suits.

• Constructed data-driven tests and enabled Prioritization and Control sequence of execution by launching a fully adaptable testing Framework using TestNG which optimized the workflow by 20%.

• Good Experience in Configure, Price Quote, and Billing Processes.

• Responsible for all aspects of the QA cycle for assigned projects.

• Conducting hands on Functional and System Integration Testing, Reporting, Tract and Follow up on issues in a timely manner.

• Experience in Bug Life Cycle, raising the bugs using Salesforce GUS application and working closely with dev.

• Working closely with technical peers and Senior Management to promote successful delivery of Product and Services.

• Driving Offshore calls and Providing continuous Support to Offshore team and clarifying all required queries to avoid Interruption to the actual task.

• Experience in Testing the Customer Related Bugs and Providing QA Sign Off. Employer: Amicus Global IT, April’20– July’22

Client: Anthem

Role: Salesforce Quality Analyst

• Actively participated in all QA and testing activities during UAT and PROD SDLC, Daily Standups and attending client meetings to gather the requirements.

• Automated the smoke and regression test packs using selenium web driver with SDT framework.

• Actively participated in smoke, functional and ad-hoc testing during SIT phase

• Involved in testing web services for Salesforce applications using Soap & Restful.

• Tested Applications compatibility on different browser versions (IE, Firefox).

• Prepared Test Reports and submitted the bug findings to the JIRA defect tracking system.

• Experienced with QNXT System implementation, Claims and Benefits configuration set up testing.

• Familiar with HIPAA EDI transactions such as 835,837, 276,277 etc.

• Reviewed existing EDI Processes, Procedures, and Systems to improve submission rate, reduce paper remits and improve the quality of each encounter with EDI identifies best practices within the operating environment.

• Analyzed and Identified Test Scenarios, prepared Test Cases using Core java for Automation (Selenium)

• Provides work effort estimates for UAT scope based upon established entrance and exit criteria.

• Involved in defect reporting, defect tracking and defect reproducing.

• Evaluated and documented actual test results against expected results.

• Experience in performing testing as a end user.

• Experience working with managed care claims and appeals for health care professional services.

• Claims testing experience (writing test plans, executing tests and documenting).

• Worked with Business (Sales user) to identify the requirement for the feature which we are planning to test.

• Understanding the sales process and working closely with end users for any production issues that occur.

• Understanding of sales products specifications to perform thorough testing.

• Creating test plan documents & reports.

• Performing regression testing after all the defects are fixed to ensure application stability.

• Involved in Sign Off & Business Checkouts during Production Deployment.

• Conduct UAT Daily debrief meetings with Business Users to Prioritize and Manage Defects. Employer: Infosys Jan’19 – Mar’20

Client: Care First

Role: Test Analyst

• Reviewed the Business Requirements document with the business and developed team to understand the functionality of the application.

• Have good exposure to QNXT for claims processing.

• Involved in maintenance of QNXT Reference information: Claims Finance Codes, Medical Codes, and Configuration.

• Develop and execute performance, load and stress scenarios and test cases.

• Work closely with development and business teams to help establish and enforce data quality standards and documentation and set expectations.

• Performed functional and regression testing manually.

• Imported the API Collections into POSTMAN and done API Testing Manually.

• Performed Business functionality testing, which involved testing of all core functions of the application.

• Participated in the defect management of UAT. Communication with reginal and global UAT teams for knowledge exchange.

• Experience in executing Linux commands and monitoring the daily HPX scheduled jobs.

• Involved in biweekly deployment schedule and coordinating offshore team.

• Daily standups and attending client meetings to gather the requirements.

• Experience with coordination of benefits claims highly.

• Worked with business users closely, to help release the user payments for claims on time.

• Working with printing team to get the right checks printed to the customer for their claims. Employer: Infosys Jan’18 – Dec’18

Client: CNH

Role: Test Analyst

• Create test plans and perform planning activities.

• Execute tests based on provided test cases.

• Provide feedback and report results of testing to management.

• Developed Automation Test Cases Using Core Java in Selenium.

• Communicate regularly with the team and provide reports on own test results.

• Involved in Postproduction testing and monitoring.

• As part of SDP team, involved in testing and Validating PCM and AM53 features.

• Worked with on and offsite quality assurance teams to coordinate testing.

• Assisted the development team with replicating and debugging the problems.

• Involved in defect reporting, defect tracking and defect reproducing.

• Evaluated and documented actual test results against expected results.

• Tested propriety web-based application for medical imaging software

• Mobile and tablet device testing

• Completed regression, positive, negative, integration and functional testing to produce a bug free product.

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