Business Systems Analyst

IAN RIGGS

Corona, CA ***@*****-**********.*** (**9) 641–6512

Professional Summary

Experienced and versatile problem solver capable of drawing on organizational, creative, and technical skill sets to develop solutions, streamline operations, and generate project momentum. Have experience spanning food manufacturing, marketing, IT, logistics, medical, and ecommerce related fields. Skilled system administrator, process analyst, integration/automation expert, and customer support provider. Highlights

• Project Management (Jira, ClickUp, Asana, Wrike, Monday, Mavenlink)

• Enterprise Resource Planning (ERP) (SAP, Exenta, Vicinity Brew)

• Ecommerce Platforms (Shopify, CommerceHub, SPSCommerce)

• Design & Development (HTML, CSS, Javascript, PHP, SQL, VBA, RegEx)

• Office 365, G Suite, Adobe Creative Suite, SharePoint, Visio, Figma

• Marketing/Email Automation (HubSpot, Act-On, Klaviyo, Mailchimp) Employment History

Business System Analyst & Administrator

The Frozen Bean Rancho Cucamonga, CA November 2020 – November 2023*

• Lead implementation of ERP (Vicinity/Quickbooks Enterprise to SAP Business One) and EDI integrations (TrueCommerce)

• Drive adoption of technology and customization, integration and automation to improve business operations

• Manage order processing teams, systems, and partner requirements (Walmart, ALDI, DollarTree, Amazon, Shopify, Gorgias)

• Requirements gathering and progress reports with stakeholders, User Acceptance Testing (UAT), technical training, support and system administration in addition to the creation of SOPs, documentation, print layout and report design for the following departments: Accounting/Finance, Purchasing, Production, Inventory, Logistics, Receiving, Shipping, Quality and Sales EDI Implementation Specialist

Etiwanda Logistics Fontana, CA July 2021 – February 2022

• Managed EDI and flat file integration projects between 3rd Party Logistics (3PL) warehouse, clients and trading partners

• SOP and documentation development as well as systems administration for ERP, WMS and IT systems (Exenta) Ecommerce & IT Project Manager

Westin Furniture Ontario, CA May 2020 – September 2020

• Analyzed systems and processes to effectively implement or leverage new technology (Salsify, SellerCloud, Magento)

• Set up and maintained EDI/API integrations for: Wayfair, Overstock, Walmart, Home Depot, Ebay, Amazon, Macys and more

• Implemented PIM/DAM software, refreshed product catalog content and managed channel/marketplace listing uploads/syndication Marketing Technology Specialist

SOTA Imaging Orange, CA July 2017 – May 2020*

• Oversaw marketing operations and systems such as CMS/CRM platforms (Salesforce, Hubspot, Wordpress, ZenDesk, RingCentral) Marketing Generalist

Dispatching Solutions, Inc. Upland, CA May 2013 – March 2017*

• Managed digital/traditional marketing and ecommerce operations (Amazon Seller Central) and systems (Act-On, AWS/WAMP)

• Designed and implemented new marketing, sales and support User Experiences (UX) and software User Interfaces (UI) General Manager

Insight Interactive Rancho Cucamonga, CA March 2011 – November 2012*

• Managed operations, personnel and technical systems for a sports facility & eCommerce company

• Oversaw website development, order processing/shipping, warehousing and product listings

*Continued to collaborate with company on projects and other work in some capacity, as freelancer or consultant, after leaving full time position

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