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Technical Support Specialist

Location:
Central Islip, NY
Posted:
December 24, 2023

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Resume:

SYED SUBHAN AKHTAR

516-***-**** ad17de@r.postjobfree.com NY 11706 I

LinkedIn: www.linkedin.com/in/syed-akhtar-00b078231 As a results-driven IT professional, I possess a strong academic foundation and expertise in Python, SQL, Cloud administration, and backend development. Adept at navigating diverse technical challenges, I bring a commitment to excellence and a passion for optimizing systems to drive organizational success. I eagerly anticipate the opportunity to contribute my versatile skill set to the evolving challenges in the realm of IT. TECHNICAL COMPETENCIES

Industry Skills: AWS, Azure, Active Directory, SSL, Firewall Security, HL7, Android Studio, Cloud architecture, VPC Networking, IT services

Interpersonal Skills: Verbal communication, Analytical Thinking, Design, Strong Problem-Solving, Innovation, Curiosity, Collaboration, Flexibility, Independence, Self-awareness Languages/Stacks: HTML, CSS, SQL, JavaScript, Python, Java, C, C++, XML, JSON

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EXPERIENCE

Cloud Admin/Technical Support Specialist, Acutis Diagnostics, 01/23 – 10/23 Technical Support:

● Proficiently addressed software and hardware requests, including network troubleshooting and software installations.

● Managed employee credentials and maintained Active Directory services.

● Played a pivotal role in responding to a cybersecurity breach, conducting company-wide email-security audits, and implementing multi-factor authentication.

● Conducted routine checks on critical IT systems, ensuring accuracy and efficiency in diagnostic processes.

● Created standard operating procedure documents for technical procedures, enhancing user training and issue troubleshooting.

Cloud Infrastructure Management:

● Spearheaded server and database provisioning for a cloud service migration initiative, optimizing resource allocation from AWS to Microsoft Azure.

● Successfully implemented SSL certificates across three distinct Azure environments, guaranteeing secure and encrypted communication.

● Conducted cost and utilization audits, potentially reducing monthly database costs by approximately $650.

● Conducted a comprehensive AWS security audit, resulting in secure IAM policies and controlled access to AWS services.

● Enhanced the AWS network environment by transitioning subnet traffic from public-facing to private using a custom NAT gateway.

PROJECTS

Smart Road Side Unit for Traffic Data Sharing:

Worked closely with Professor and PhD students and performed inter-device communication experiments between transmitter and receiver units to test V-MAC, a proprietary data-centric wireless communication technology. Conducted field research on a local Ad Hoc system with multiple computer units composed of Raspberry Pis and Wifi antennas. Managed Linux VM instances on a local machine in order to remotely access Raspberry Pis via SSH. Experiments focused on testing wireless data throughput accuracy ranging from 5 to 30 meters at speeds of 1Mb/s and 60Mb/s with hardware components in order to collect, prepare, and report data in program-wide presentations. ATM Project:

Python ATM app, implementing secure user registration and login features. Integrated core banking operations for balance checking, deposits, and withdrawals. Utilized modular programming for efficient code organization. Charitable X Donation System Project:

Python donation system using OOP principles for secure user authentication, registration, and streamlined donation tracking. Ensured data integrity with case-insensitive usernames and applied validation checks for username length and password complexity.

NumRiddle System Project:

Python game for interactive and programmatically-driven number guessing. Features user input validation and interactive variations that allow for an enhanced and engaging gameplay experience. DB Schema Project:

Compact PostgreSQL schema for suppliers, customers, employees, orders, products, territories, offices, and U.S. states. Includes key relationships and an optional reporting link for employees EDUCATION / CERTIFICATIONS

AWS Certified SysOps Administrator – Associate (SOA-C02) In Progress AWS Certified Solutions Architect – Associate (SAA-C03) Nov 2022 AWS Certified Cloud Practitioner (CLF-C01) Aug 2022 Bachelor of Engineering in Computer Engineering - Stony Brook University May 2022



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