Joseph A. Cristina

** ****** *******, **** ***********, MA 02333 617-***-****

Linkedin: https://www.linkedin.com/in/joe-cristina-58bb2a/

Summary

Accomplished IT Engineer with 25+ years of experience in troubleshooting customer’s hardware and software, LAN / SAN, Server / Desktop problems. Self-motivated, customer-focused and a team player.

Relevant Skills

Windows Workstations/Servers, Printing, Backup, Install/Configure Hardware/Software, VMWare, Networking, Brocade/Cisco SAN Switches/Routers, VPN, Skype, Zoom, Microsoft Teams, WebEx, Sharepoint, Microsoft Office 365, Remedy, Salesforce, Citrix, SCCM, Avamar Backup, Dell/EMC Storage Arrays, Intune.

Professional Experience

HARBORONE BANK, Brockton, MA 2022-2023

Infrastructure Analyst

Provide 1st and 2nd level support and in person assistance to user’s applications or system operating within the bank.

Assist with the delivery of software through the Bank’s automated environment

Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices,

printing/scanning devices, presentation equipment, software and other products.

Update and maintain asset management system, including ongoing inventory and managing of the entire equipment

lifecycle process.

STEWARD HEALTH CARE, Dorchester, MA 2018-2022

Systems Engineer

Participate in a Technical Architecture Solutions Committee, which review new business solutions to determine scope and requirements for new and existing solutions for the business.

Provide day to day support for Steward managed servers and resources.

Build, configure, and deploy physical and virtual servers as required for projects or other business needs.

Perform daily monitoring of environment with monitoring tools.

Build Printer Queues, Restore files from Backup, Create File Sharing.

HEWLETT-PACKARD ENTERPRISE, Andover, MA 2015-2018

Technical Storage Consultant III

Provided Mission Critical Support for HPE MC Customers.

SAN switch Configuration and tuning for optimal performance and throughput.

Create/Present Training to the Level 1, Level 2 Technical Support Engineers.

Work with HPE Engineering to resolve complex problems.

Use Salesforce to track cases.

HEWLETT-PACKARD, Marlboro, MA 2010-2015

Technical Storage Consultant II

Providing backline support to System Administrators on Storage Area Network installations and Implementations.

Lead Engineer for the MPX IP Gateway Router Product.

SAN switch testing in the lab

Create/Review Knowledge Base Technical Storage Articles.

HEWLETT-PACKARD, Marlboro, MA 2001-2010

Technical Storage Support Engineer

SAN support includes: Configuration, Installation and troubleshooting of the following SAN products:

Cisco MDS, Brocade, Qlogic and McData Fibre Channel Switches, including Core, Edge, and MPR class switches

Configuration and Installation and tuning of Qlogic and Emulex fibre channel host bus adapters.

Fibre HBA installation and configuration on W2/3K, HP-C-class Blade Servers.

SAN support includes a variety of 3rd party software products.

Created SAN documentation in Visio and/or PowerPoint presentation form.

SSH/VPN into the customer SAN, then assume the role of the Storage Systems Administrator.

STORAGEAPPS, Wayland, MA 2000-2001

Technical Storage Support Engineer

Provided support for company's SANLink product - a storage virtualization appliance that allowed for single point

management of Fibre Channel storage arrays from the following different vendors:

EMC’s Clariion, LSI’s E4400 and Hitachi’s 9000 series Storage arrays, Dell Servers, Brocade SAN Switches.

Provided remote VAR support for EMC Clariion storage arrays using a proprietary monitoring/reporting tool.

PUGET SOUND NAVAL SHIPYARD, Boston, MA 1999-2000

Member of Professional Staff

Support and Troubleshoot end user’s hardware and software problems on Windows NT 4.0 workstations.

Run daily backups of the user’s CAD drawings and home folders. Restore files upon request.

Configure laptop computers for users to take on ship checks.

Upgrade end user’s computer hardware.

Work on ensuring that the hardware is Y2K compliant.

Created a database to keep track of inventory.

H&R BLOCK, Pembroke, MA 1998-1999

Regional Technical Support Specialist

Install, configure District offices networks.

Troubleshot network, hardware and software problems for 22 Districts within New England.

Prepare and train the District Technical Support Specialists.

Install and troubleshot custom tax software on workstations.

Report issues to World Headquarters.

BELL ATLANTIC, Boston, MA 1998-1998

LAN Administrator

Troubleshot network and workstation problems for 200 users.

Install, configure and upgrade licensed software on user’s computers.

Configure the user’s IP addresses and TCP/IP settings to connect to the network.

Configure laptop computers for users to dial in remotely to the company’s network to access their resources.

Add, edit and delete user accounts on the server.

Run daily tape backups on the servers.

Respond to user’s calls and pages in a quick and timely manner.

STREAM INTERNATIONAL INC., Canton, MA 1994-1997

Software Support Engineer

Troubleshot software telephone support on a wide range of Database and Windows environment issues.

Researched and implemented solutions to complex issues to ensure 100% customer satisfaction.

Resolved problems presented by other Software Support Engineers posted in Lotus Notes.

Responded to different customer situations in a professional and timely manner.

Trained new technicians in updated software releases.

Education

BRIDGEWATER STATE COLLEGE, Bridgewater, MA

Bachelor of Science in Computer Science

Minors in Mathematics & Management Science

Professional Certifications

CompTIA A+, CompTIA Network+, CompTIA Security+ - In Progress

Brocade Certified SAN Manager (BCSM)

Brocade Certified Fabric Professional (BCFP)

Microsoft Windows NT 4.0 Administration Certificate Program (Boston University)

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