C Cassandra D Sims

*** ******* *** *** ***

865-***-****

ad17cm@r.postjobfree.com

To utilize all my customer service skills, knowledge, and experience to help the Company achieve their goals and be a representative that exceeds expectations. Work Experience Senior Customer Service Representative 09/2017 to 12/2023

MAXIMUS

Quincy, MA

Assuring customers to get Mass Health Insurance helping with applications via phone.

Enrolling 20 or more customers in Health Plans and explaining plans and coverage types available.

Real time input updates through MMIS system that communicate with Hospital and Prarmacies.

Multitasking in presided environment.

System assisting portal questions.

Skills Customer Service - 10+ years

Assisting Certified Applications Counselor - 3 years Knowledge of Microsoft Word - 7 years

Cashier - 6 years

Education Knoxville Center Mall

High school or equivalent

General Education

Knoxville,Tennessee

09/2013 to 07/2014

Operation A.B.L.E of Greater Boston Inc

Other

ABLE Beginning Computer Training Program

Boston,MA

03/2016 to 05/2016

Urban League of Eastern Massachusetts

Other

Customer Service and Sales Fundamentals

Boston, MA

09/2016 to 02/2016

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