Administrative Assistant Human Resources

Sharon Leon

**** ******** ****** ******** * apt * Denver Co 80220 720-***-**** *************@*******.***

SUMMARY OF QUALIFICATIONS

Excellent at customer satisfaction & retention. Flexible and hard-working in deadline-driven environments. Extremely effective problem solver. Dedicated team player.

RELEVANT SKILLS

Administrative Skills:

Creates and maintains required files for follow-up until claim is resolved

Processes invoices and receives and tracks payments

Operates office equipment such as copiers, scanners, fax, computers, etc.

Knows 10-key by touch

Processes mail using meter and accurately sorting mail ensuring it is delivered on time and correctly

Efficiently assesses medical insurance eligibility and benefits

Precisely enters eligibility data and member information into computerized claims system

Examines documents for accuracy and completeness and maintain knowledge of continuous developments in the reimbursement process

Customer Service & Communication Skills:

Develops and maintains professional, caring and respect communications and relations with diverse personality types and populations

Demonstrates knowledge of how insurance benefits work and ability to clearly communicate benefit package plans and co-pays/fees to members

Protects and maintains patient confidentiality, upholding HIPAA regulations at all times.

Provides excellent customer service skills resulting in reduction of customer complaints or call-backs

Exhibits a flexible and helpful attitude and enjoys opportunities to assist others and streamline processes.

RELEVANT WORK HISTORY

Program Support Clerk Health Administration Center 2001 - 2008

Long Distance Telephone Operator Qwest Communications 2000 - 2001

Receptionist Advanced Extrusion 2008 - 2013

OTHER WORK HISTORY

GEO Janitorial 2020

Auraria Campus Custodial one 2019

Hertz Utility Clerk 2016-2019

Republic Parking Systems lot Attendant 2016 -2016

Feet Logix VSA Operator 2015-2016

Xerox Transaction Processor 2014-2015

Picker Production Worker BakeFresh 2014 - 2014

Courtesy Clerk Sprouts Denver, CO 2013-2014

Receptionist Advanced Extrusion 2008-2013

Program Support Clerk Health Administration Center 2001-2008

EDUCATION

Data Entry & Typing Certificate Emily Griffith Opportunity School, Denver, CO 1999

Dental Assistant Heritage College, Thornton, CO 1993

Introduction to Computers Certificate Front Range Community College, Northglenn, CO 1984

Cpr and First aid 2019

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