Zoonish Ahmed ad17aq@r.postjobfree.com - 510-***-****

https://www.linkedin.com/in/zoonish-ahmed/

PROFESSIONAL SUMMARY

Motivated and detail-oriented pharmacy technician with over 3 years of experience in the medical industry seeking to leverage transferable knowledge and skills in a new career in Information Technology. Skilled in problem-solving and collaborating with different teams to achieve different goals. AREAS OF EXPERTISE

● Communication

● Teamwork

● Analytical Skills

● Customer Service

● Leadership

● Microsoft Office

● Adaptability

● Problem-Solving Skills

● Bilingual (English & Urdu)

EXPERIENCE

KLA, Milpitas, CA July 2023– Current

Field IT Technician

● Provided on-site technical support to end users, diagnosing hardware and software issues, resulting in 100% customer satisfaction

● Conducted software upgrades for over 15 users, including upgrading windows to version 22H2, leading to improved computer speed and efficiency

PharMerica, Union City, CA December 2021 – Current Fill Technician

● Demonstrate exceptional attention to detail in filling and labeling over 150 medications for 20+ hospice facilities

● Maintain inventories for all the 100+ medications that include receiving the medication and restocking on the shelf for ease of pharmacy technician

Taco Bell, Newark, CA March 2018 – June 2021

Shift Leader

● Supervised a team of over 5 members and oversaw effective and efficient completion of job duties

● Maintained high standards for food preparation and production to ensure customer satisfaction

● Exhibited strong teamwork and communication skills by helping a team of over 5 members with multitasking as required

EDUCATION

Year Up / San Francisco, CA March 2023 – Current

Year Up is an intensive, competitive technical training and career development program that graduates thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship with one of its corporate partners.

● Complete coursework in Business Communication where we learned to draft professional emails, also specialized training in Informational Technology,

● Placed in the IT track, gaining a comprehensive education on hardware and software of a computer, and networks

● Completed Google IT Support Professional Certificate

● Completed Google CyberSecurity Professional Certificate VOLUNTEER

Hirsch Elementary, Fremont, CA February 2017 – February 2018 Science Camp Counselor

● Supervised and managed a group of 5 campers aged 11, encouraging teamwork and character development through multiple camp activities such as team-building activities and sports. Ensured the safety and well-being of campers by implementing camp rules as well as emergency protocols