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It Systems Technical Support

Location:
Leander, TX
Posted:
December 26, 2023

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Resume:

Robert Jakiel

Leander, Texas *****

Ph: 201-***-**** Email: ad177l@r.postjobfree.com

mailto:ad177l@r.postjobfree.com

OBJECTIVE

To contribute to your organization's success through applying my knowledge and skills in the IT and computing field.

QUALIFICATIONS

Exceptional versatility and adaptability, dedication and drive as a hard-working individual, excellent communication skills, ability to manage multiple tasks in a pressured environment.

PROFESSIONAL SKILLS, MANAGERIAL

TCO/ROI Analysis, Project Management, Policies and Procedures, Proposal and Quote Development, Vendor Contracts and Relations, Needs assessment, Disaster Recovery

PROFESSIONAL SKILLS, TECHNICAL

Network Lifecycle, LAN/WAN Design, Multi-Node clusters and SANs, Microsoft Azure, Cisco UCCE, VMWare Workstation, VMWare Vsphere 4.x to 7.x, VMWare ESX Server 3.x to 6.x, Hyper-V 2008 to 2016, Citrix, Enterprise Windows NT to Windows Server 2016, Microsoft Exchange 5.5 through Exchange 2016, CommVault Enterprise Backup, Datto Backup Appliance, EVault, Remote Monitoring and Management using SolarWinds and N-Able, Firewalls and DMZ, Infrastructure and Systems Documentation, AD, DHCP, DNS, TCP/IP, VPN and SNMP, Security Auditing, Familiar with x86, Alpha and SPARC architectures, Linux and Unix Administration and Support.

CERTIFICATIONS

Linux Administration, HP APS Certification, Compaq Certified Support Tech., CompTIA A+, Microsoft MCSB, Cisco UCS Training

EDUCATION

Continued education through online classes and seminars

Attended numerous vendor certification classes and seminars

North Arlington High School, North Arlington, NJ

EMPLOYMENT HISTORY

TTEC, Austin, TX

Senior System Administrator 03/19 - 06/23

Deploy and Configure server infrastructure in VMWare in both private and AWS cloud for both commercial and government clients involving the Cisco UCCE Contact Center.

Manage domain security and infrastructure for multiple environments.

Maintain DoD STIG outlined security practices and remediated any issues found in government clients.

Daily coordination and participation in team troubleshooting calls involving multiple departments.

Providing documentation both internal and for end users on system applications as well as updating internal knowledge base WIKIs for L1 support.

Richard Fleischman & Associates, NY

Systems Engineer 12/17 - 03/19

Responsible for overseeing day to day operations of multiple hedge fund and alternative investment companies, physical and virtual, and remediating issues in real time in a fast-paced environment.

Migration of production networks from onsite data centers to cloud-based solutions in Microsoft Azure, AWS and our in house private secure cloud environments.

Integrating latest security technologies into existing networks to provide multiple levels of security to meet the requirements of the financial industry.

Plan and implement projects ranging anywhere from expansion of existing networks to the creation of new data centers for financial startups.

In place migrations of existing physical and hosted email systems to Microsoft Office 365

Micro Strategies, Inc., Parsippany, NJ

Systems Engineer 8/14 - 8/17

●Overseeing day to day operations of multiple clients at the MSP level and monitoring the health of the client environments and remediating any issues that needed to be addressed.

●In place migration of legacy networks from Windows 2003/2008 to Windows 2012 and 2016 AD environments.

●Forklift upgrades of entire client sites including local PCs and have them “Ready to work” the start of the following work week.

●Migrate clients from in house MS Exchange infrastructures to Office 365.

●Oversee daily health and operation of multiple VMWare and Hyper-V environments ranging from small one host environments to large multiple host clusters running VDI.

●Provide onsite contract support to multiple clients for a range of varying IT needs.

Bayonne Medical Center, Bayonne, NJ

I.T. Manager 04/13 - 7/14

●Oversee day to day operations of the hospital IT infrastructure and managing staff to address daily needs of hospital staff.

●Network and System administration.

●Vendor relations

●Project management during the implementation and upgrade of new EMR and Information System

Vitech Systems Group, Inc., NY, NY

Systems Analyst / Network Administrator 1/10 - 04/13

●Design, implement and support VMWare Vsphere 4.x/5.x clusters for our internal production environment as well as client hosting environments.

●Design, test, implement and support Linux based standard clients for Java developers.

●Migrate clients, in place, from legacy Windows NT 4.0 and Windows 2000 networks to new hardware and Active Directory structures.

●Provide network support for both client side and hosted environments running Microsoft Windows and Linux.

Networking Technologies and Integration, Kenilworth, NJ

Systems Engineer 5/06 - 5/09

●Integration and installation of Windows 2000 and Windows 2003 servers in all roles.

●Design and implementation of new network topologies.

●Administration of and maintenance of client networks as well as VPN, LAN and WAN

connectivity.

●In place migration of entire production networks during work and off hours from Windows NT4/2000 to Windows 2003 environments.

●New installations of Exchange server 2003 and in place migrations of Exchange 2000 to

Exchange 2003/2007.

●Assisted in implementation of VMWare ESX server for Union Center Bank headquartered in Union, NJ.

●Deployed Linux as primary file server and domain controller using samba for small Windows networks.

●Constant exposure to and use of Sonicwall VPN devices as well as HP Procurve switches and Cisco routers.

Products of Tomorrow, Towaco, NJ

Network Administrator 8/05 - 5/06

CyberNet Brevard, Inc., Palm Bay, FL

Network Engineer / Network Administrator 10/01 - 11/04

●Designed and implemented networks for small to medium sized businesses. One in

particular was Products of Tomorrow located in Towaco, NJ. This site required a secure

WAN to operate from the U.S., Asia and Spain. Implemented a hardware VPN using

Redcreek Ravlin products and then eventually migrated to Sonicwall hardware after

Sonicwall acquired Redcreek.

●Became a Microsoft Certified System Builder, HP Partner and warranty center,

Redcreek/Sonicwall sales and service and Okidata sales and warranty repair authorized.

●Supported multiple small/medium networks in the Brevard county and Indian River county areas in Florida. Responsibilities ranged from basic administration to project planning as well as integrating Windows and Unix networks.

●Provided material, hardware warranty and network support for Harris GCSD, Northrop Grumman, SkyCross and GE/Harris Railways.

Brevard Computer Systems, Melbourne, FL

PC Technician / Network Technician 12/97 – 10/01

●Assisted in design and implementation of county wide Exchange email for Indian River

County school systems. This project involved multiple NT4 domain controllers as well as Exchange 5.5 servers and serviced approx. 5000 users.

●Integrated and installed multiple NT4 member servers, DCs, and PDCs for small and

medium sized businesses.

●In place migrations of Windows NT4 domains to Windows 2000 Active Directory domains.

●Assisted in management and administration of Sun Solaris networks.



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