Customer Service Manager
Resume:
BRITTANY K PHILLIPS
SERVICE MANAGER
FARGO, ND 58103
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OBJECTIVE
Results-driven customer service professional with nineteen years of experience in delivering exceptional service and building strong client relationships. Seeking a customer service role to leverage my expertise in resolving inquiries, handling escalations, and ensuring customer satisfaction while contributing to the growth and success for the company.
EDUCATION —
EXPERIENCE
Fargo South High
Fargo, ND
Diploma
M-State Moorhead
Business Management
01/2017-Current
Service Manager • Manager • Red Lobster
05/2004-03/2023
General Manager • Manager • Taco Bell
05/2009-07/2014
Customer Solutions Specialist • Supervisor • US Bank
Consistently meet or exceed monthly performance metrics for sales and customer satisfaction. Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Handled customer complaints and concerns professionally, working to find prompt and satisfactory resolutions. Participated in team training sessions to stay updated on product knowledge and service standards.
KEY SKILLS —
COMMUNICATION
Marketing
Project Management
Budget Planning
Social Media
Planning
Implemented a new service model in order to achieve higher guest satisfaction.
LEADERSHIP
Successfully lead the service team to meet and exceed sales goals, and endured that the standards set were being upheld.
REFERENCES
Available upon request.
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