Customer Service Strategic Planning
Resume:
LABACI AISSA
City *** Logs Building ** N ** El Bouni
Courriel : **************@*****.***
OBJECTIVE
With significant experience in the field of cleaning, I am looking for a position in a prestigious hotel where I can highlight my exemplary skills in cleanliness and service. My passion for order and hygiene, combined with my ability to work effectively as part of a team, will allow me to contribute to maintaining the high standards of cleanliness and customer satisfaction specific to your establishment, I am also open to exploring other professional opportunities that value my versatility and organizational skills. EXPERIENCE
26 FEB 2023 – 26 JULY 2023 HOUSEKEEPER
Sheraton Annaba Hotel, Algeria.
My Responsibilities:
• Daily supervision of a cleaning team to ensure the cleanliness of rooms and common areas.
• Strategic planning of cleaning tasks based on operational needs and busy periods.
• Training and coaching staff on cleanliness standards and customer service procedures.
• Conducting regular inspections to ensure compliance with facility standards.
25 OCT 2018 - 25 OCT 2019 HOUSEKEEPER
Taksim Hotel, Istanbul.
My responsibilities :
• Inventory management of cleaning supplies and household supplies.
• Responsible for the cleaning and preparation of the guest rooms according to hotel standards.
• Prompt response to special customer requests and resolution of reported issues.
• Coordination with other departments to ensure effective communication. TRAINING
19 FEB 2023 CAREGIVER
Lamia Academy, Annaba, Algeria.
1 JAN 2022 – 30 APR 2023 TRAINEE
Echiffa Medical Analysis Laboratories, Algeria.
30 OCT 2016 HELPS BACK UP DATA
CFPA, Annaba, Algeria.
19 SEP 2016 DIPLOMA IN PAINTING
CFPA, Skikda, Algeria.
EDUCATION
2016 - 2017 LEVEL 3 A.S
Specialty: Literature and Philosophy.
SKILLS
PROFESSIONAL SKILLS
• Team management and leadership.
• Strategic planning of cleaning tasks.
• Staff training and development.
• Excellent communication skills.
• High standards of hygiene and cleanliness.
• Inventory management and procurement.
• Exceptional customer service.
• Inspection and quality assurance.
• Problem solving.
• Flexibility and adaptability.
GENERAL SKILLS
• Ability to organize and manage time effectively.
• Ability to work under pressure.
• Ability to learn quickly and adapt to new technologies.
• Ability to solve problems creatively.
• Ability to maintain a high level of professionalism and work ethic. LANGUAGES
Arabic : Native language French : Read, written, spoken English : Intermediate level Turkish : Intermediate level
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