HAROLD BRODIE

*** ********* **** **, *** *** All: 585-***-**** ad16yq@r.postjobfree.com

SUMMARY

Responsive Service Engineer proudly offering in-depth experience with the Kodak Moments Team. Customer service-oriented and diligent with over 40 years of engineering practice, general technical direction and assistance. Strong project management and field service management skills.

SKILLS

Network Administrator Owner

KDFS; RBM; Autoit; MS Office (Word, Excel, Power Point)

Cost reduction

Customer Satisfaction

User and Service documentation

Technical and diagnostic support

Technical Train the Trainer

Statistical analysis

Troubleshooting

Data collection

Complex problem-solver

Strong decision maker

EXPERIENCE

01/2008 to Current

Service Engineer

World Wide

Level 3 Service and Support for over 45K globally placed Kodak Moment systems.

Using KDFS I have worked with system engineering to solve customer order issues.

Solved customer issues by having the knowledge and understanding of the specific retailer’s entire system, recreating and reporting bugs and finding "work around" for short term fixes.

Participated in corrective action teams.

Collected and analyzed Call Center, Field and Repair Depot Data to proactively identify primary indicators and trends for cost reductions while increasing positive Customer Satisfaction.

Using RBM Monitor fleet to prevent wide spread field issues and daily crisis exercises.

Partnered with HW CPE to achieve Service cost reduction goals.

01/2001 to 01/2008

Software Quality Technician

As an original member of the RBM SW QA Team I Executed software test verification while simultaneously supporting multiple teams including DLS, Kiosk, PCM, and APEX.

Authored and executed RBM package and payload test procedures.

Authored and executed integration, system and customer acceptance software test procedures.

Created test tools utilizing batch files and basic languages.

Peer reviewed test plans, procedures and user documentation as part of CMM Level 2 SQA process.

Chaired Retail Platform Automation team meetings

EDUCATION AND TRAINING

2005

Computer Systems Technology

Monroe Community College

GPA: 3.20

1988

Rochester Institute of Technology

54 Credit Hours

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