Customer Service Representative
Resume:
THALIAE MONTEJANO
“Driven experienced business professional in building trustworthy
management relationships with stakeholders to provide and develop knowledgeable support and service for successful business growth.” WORK E X P E R I E N C E
January 2018 - December 2023
QSI SANITAION (QUALITY SERVICE INTEGRITY)
Assistant Site Manager
LUFKIN TX,
Developed & implemented department policies and procedure to meet business objectives and goals.
Communicated clear action plans to optimize results and successfully execute operational activities.
Directed team members with quality support to build trustworthy relations
Provided effective resolutions to critical problem-solving
Ensured effective results and improvement for operations performance expectations
January 2017 - May 2018
PSSI SANITATION
CENTER TX,
ERP Coordinator (Employee retention program)
Consulted team members to determine areas in need of improvement
Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
Increased system security & performance with proactive changes
Created and developed operation trappings for knowledgeable support in understanding policies and procedures
Ensured safe operation practices
Provided trustworthy stakeholder and customer support/relations for any questions or concerns
HONORS/AWARDS
Member of the NSLS (National Society of Leadership and Success)
“ORIENTATION AND LEADERSHIP TRAINING
CERTIFICATE”
CONTACT:
821 Scarlet oak st.
NACOGDOCHES TX,75964
***********@*****.***
SKILLS:
o Leadership
o Decision making
o Flexibility
o Critical & Creative
problem-solving
o Excellent interpersonal
skills
o Collaboration
o Policy development and
enforcement
E D U C A T I ON
Associates of Science in
Business Administration :
CTU (Colorado technical
university)
November 2023
HIGHSCOOL DIPLOMA
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