DeWayne Clifton

ad16vq@r.postjobfree.com 469-***-****

PROFESSIONAL EXPERIENCE

CoreStaff Services, Remote

Quality Analyst Auditor February 2022-Present

• Complete internal audits to ensure quality requirements are met.

• Work with leadership to create new procedures and update existing procedures when changes occur.

• Complete monitoring activities and audits to support effective functioning of the project.

• Assist with staff training for the purpose of achieving and maintaining quality program goals. AAA Auto Club Enterprises, Dallas, TX

Claims Service Representative I December 2018-August 2021

• Negotiates liability exposures and subrogate third party carriers on behalf of policyholders.

• Determine fault of accidents by assessing the damage to the vehicles and reviewing the accident scene combined with sensitive and personal documents

• Apply policy provisions when appropriate and recommend denial of coverage in cases of fraud or policy exclusion transpires

• Exceeds company claim closing ratio goal maintaining above 80% in FY19 Avis Budget Group, Orlando, FL

Operations Manager August 2016–April 2018

• Forecasted staffing based on historical trends and demands in order to ensure operational success.

• Helped to increase revenue by creating incentive goals on weekly, monthly, and quarterly basis.

• Responded to customer service issues and complaints in order to increase customer satisfaction. BPA Quality, Maitland, FL

Quality Analyst Supervisor October 2013–August 2016

• Tracked daily and weekly production of a team of 21 analysts to ensure company goals were met.

• Compiled feedback and built reports to find trends on issues on new and existing products.

• Coached employees on successes and opportunities for growth. Evaluation Management, Encino, CA

Call Monitor Specialist (Team Lead) May 2011–October 2013

• Edited and updated health information database to ensure most up to date information was available.

• Scored representatives on accuracy of the health information provided during phone interactions.

• Lead weekly calibrations sessions to ensure that all call monitors are scoring within the set criteria. EDUCATION

B.A., Bachelor of Arts in Psychology, Pepperdine University – Completed April 2008 All Lines Adjuster license, Department of Insurance Texas- Completed August 2019 REFERENCES

Available Upon Request

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