Customer Service Communication Skills

PAUL SAMARAWEERA

**** ***** **. **. ******* (C) 647-***-**** *********@*****.***

PROFESSIONAL SUMMERY

Highly motivated and result-driven, extensive experience in Customer service. Team player and natural leader with excellent communication skills. Concierge/ Gate house video surveillance security experience. Traffic control/ Control Access granting.

Enthusiastic restaurant professional with expertise in time management, professional Pizza maker, along with a solid background in team leadership and strong customer skills. 6 years in the field with a strong desire to drive business success. Skills

Strong communication skills High energy

Thrives in fast-paced environment Adaptability

Presentation skills Quick learner

Courteous, professional demeanor Hand-eye coordination

Time management Multitasking

Customer-focused Decision-making

Effective trainer Safe food handling

Team leadership Inventory management

Inventory control Customer service

Strong work ethic

Committed team player

ACCOMPLISHMENTS

Ontario Security Guard License

Emergency First Aid with CPR (C) & AED

Improved team productivity with morale-boosting incentives.

Managed and oversaw the training and hiring of various employee.

Recognized for cleanliness of the establishment and 5-star Achievement.

Acknowledged for extraordinary service by supervisors and customers.

Recognized for outstanding customer service.

Active Member/ Volunteer (St. John Church, Main and Kingston) Work history

SECURITY OFFICER Apr 2019 to August 2023

SECURITY MANAGEMENT SERVICES (SMS)

RESPONSIBILITIES

Protect company’s property and staff by maintaining a safe and secure environment

for signs of crime or disorder and investigate disturbances

Act lawfully in direct defense of life or property

Apprehend criminals and evict violators

Take accurate notes of unusual occurrences

Report in detail any suspicious incidents

Patrol randomly or regularly building and perimeter

Monitor and control access at building entrances and vehicle gates

Watch alarm systems or video cameras and operate detecting/emergency equipment

Performed first aid or CPR

Concierge/ Gate house video surveillance experience SHIPPING Aug 2010-Feb 2013

JO-VAN SECURITY DISTRIBUTERS TORONTO-ONTARIO

Enforced the on-time shipment of products to create exceptional customer experiences.

Estimated weights, heights and centers of balance to make precise placements.

Redirected shipments end route in response to customer requests.

Picked products for specific routes according to pick sheets.

Achieved a 100% on-time shipment rate.

PIZZA CHEF Mar 2013- Apr 2023

PIZZAIOLO TORONTO-ONTARIO

Assisted co-workers whenever possible.

Recruited, hired and trained staff on proper Restaurant practices, customer service standards and productivity strategies.

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Maintain proper temperature and humidity levels for meat products. PIZZA CHEFF /STORE MANAGER

DOMMINOS PIZZA

Assisted customer with carry-out service.

Prepared and maintained inventory records.

Supervised, trained and developed team members in accordance with company policies and procedures.

Verified cash drawer against the day’s receipts.

Developed and maintained positive working relationships with others to reach business goals.

Oversaw 100% decrease in customer complaints.

Upheld highest standards for cleanliness of the store.

Maintained an atmosphere of enthusiastic customer service. EDUCATION

High School Diploma 1999

St. Benedict’s College Sri Lanka

Destination Marketing 2003

George Brown Toronto

REFEREES

1) Dr. Army Freedman

Family Physician

St. Michal’s Hospital

# 410 Sherbourne St,

M4X1k2

Toronto.

Tel : 416-***-****

2) Mr. Paul Echumu

Site Supervisor

2460/2466

Rainbow Village Condominium

Tel : 647-***-****

3. MR : Koti

Manager/ Owner

Pizza Iolo Tel : 416-***-****

Contact this candidate